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Blount Fine Foods Customer Solutions Representative in Fall River, Massachusetts

Description

Bringing our love of food to families for five generations! Blount Fine Foods is a family-owned and operated manufacturer, marketer, and developer of premium fresh prepared foods. We are an engaging team, bringing restaurant-quality products to America including single-serve grab-n-go fresh soups, mac & cheese, and entrées in grocery stores across the country, as well as for hot bars and restaurants. Help us create the finest food experiences including those with specialty certifications that include organic, gluten-free, and low sodium, among others. Join a proven team for growth, success, and a satisfying career!

Summary – The Customer Service Representative I is responsible for sales support and order management. Acts as a liaison between our customers, sales team, brokers and Blount operations/logistics teams.

Essential Duties and Responsibilities

  • Process customer purchase orders received by EDI, fax, email and telephone.

  • Provide complete information on product availability, pricing, expected ship dates, and invoicing questions.

  • Establish and maintain positive working relationships with customers, the Blount sales team, Blount broker representatives, and all internal Blount departments.

  • Coordinate consumer and customer complaint activities. Recognize and escalate high priority consumer issues. Respect and ensure consumer confidentiality.

  • Provide timely and effective responses/resolutions to customer issues and needs.

  • Work with logistics and warehousing to proactively address customer and/or delivery issues.

  • Work with production planning regarding inventory and product availability issues.

  • Other duties with similar skills, work conditions, and responsibilities as assigned.

  • Assist in ecommerce order processing and inventory management

Education and/or Experience

  • 2+ years of customer service and/or consumer affairs experience in a manufacturing environment desired (food processing preferred).

  • High school diploma or General Education Degree (GED) required. Associate degree from two-year college or university preferred.

    Our Total Compensation Package Includes:

  • Medical, dental and vision benefits.

  • 401k with Company match and Profit-Sharing Plan.

  • Paid time off including vacation, sick time and holidays.

  • Education Assistance Program.

  • Life Insurance and Short-Term Disability.

  • Discounts on Blount products at Company retail location.

  • Discretionary Annual Bonus Program.

Qualifications

Education

Required

  • High School or better

Experience

Required

  • 2 years: Customer Service

Preferred

  • 2 years: Manufacturing
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