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Family Service Association - Fall River Chief Administration Officer in Fall River, Massachusetts

We are offering a $1,000 sign on bonus!

The position of Chief Administration Officer (CAO) plans, organizes, and oversees all activities of agency support services and collaborates with the Chief Executive Officer for the overall administration of these departments.  The Chief Administration Officer is directly responsible for the development, management, and quality improvement activities of Human Resources, Information Technology, Quality Improvement, Development, Facilities and Transportation.  They are responsible for the management of organizational activities that ensure a high level of service quality commensurate with the mission of the organization and interests of the Board of Directors, clients, employees, and other stakeholders.  They are required to clearly communicate current information regarding industry trends and changes in the regulatory environment to the Chief Executive Officer.

Family Service Association is seeking to hiring a full time (35 hours per week) Chief Administrative Officer. The hours are Monday - Friday from 9 a.m. to 5 p.m.  

Duties and Responsibilities :


  • Responsible for leading and overseeing agency HR function.

  • Administer Human Resource policies and procedures in compliance with governing laws and regulations. Conduct routine review and recommend revision of Human Resource policy and procedures when appropriate.  Advised/assist employees and leadership regarding policy and procedures that align with the company's vision and mission.

  • Participate in the planning process for future development and growth of the agency, and ensure appropriate service support of those plans.   Develop support services consistent with agency purpose and the needs of the community. 

  • Oversee the development, maintenance, and implementation of excellent standards of service within the organization, following appropriate code of ethics.

  • Keep informed of national, regional and local developments and legal issues that impact service operations and facilitate organizational adaptive changed as needed.

  • Ensures organization compliance with all laws and regulations related to IT, HR, Facilities, Safety, Transportation and COA accreditations.  Provide support to program compliance activity as appropriate.  

  • Delegate authority to provide department direction to subordinate employees and hold them accountable for the performance of their departments.

  • Facilitate and ensure systems alignment within all support departments and between support departments and programs. 

  • Actively participate in committees and assigned Quality Improvement activities.

  • Monitor overall risk management functions.

  • Perform additional duties and responsibilities as directed by the CEO.

    Education and Experience:

  • Minimum of Master’s degree in the field of business, or related field.

  • Experience with Non-Profit Social Service preferred.

  • Minimum of ten years of related experience with accountability for a large number of employees.

  • Desired experience in Leadership, Human Resources and or Quality roles.  

We offer a comprehensive benefits package including:

•    Medical, dental, vision insurance

•    Long term disability insurance

•    Life insurance

•    403b pension plan

•    Flexible spending account

•    Three weeks paid vacation

•    Twelve paid holidays

•    Generous earned sick time

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts.  Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner.  This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.

Family Service Association is an Equal Opportunity Employer. 

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