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Lennox Branch Operations Manager in Fall River, Massachusetts

Company Overview

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).


  • Competitive Pay + uncapped Bonus Opportunity

  • Company truck, Phone, and uniforms provided

  • Ongoing Training and Development

  • Medical, Dental, Disability & Insurance coverage, + 401k Plan Match

  • Company paid vacation, personal days & holidays

Job Description

The person in this position manages and coordinates the activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment and accessories. The manager is responsible for safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention and on-time arrival.

Duties include, but are not limited to:

  • Reads, analyzes and interprets written or verbal reports, correspondence or proposals and blueprints

  • Assists employees in diagnosing commercial HVAC equipment

  • Prepares estimates and proposals

  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

  • Requisitions and keeps inventory of tools, equipment and materials

  • Studies production schedules and estimates labor requirements for completion of job assignment

  • Directs employees engaged in dismantling, assembling and installing equipment

  • Interprets and communicates company policies to employees

  • Inspects and monitors work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.

  • Ensures proper procedures are in place for reporting and managing accidents

  • Interprets specifications, blueprints and job orders to employees, and assigns duties

  • Establishes or adjusts work procedures to meet production schedules

  • Recommends measures to improve production methods, equipment performance and quality of product

  • Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew

  • Analyzes and resolves work problems, or assists employees in solving work problems

  • Initiates or suggests plans to motivate employees to achieve performance goals

  • Maintains time and production records

  • Directly supervises four to ten employees

  • Carries out supervisory responsibilities in accordance with the company‚Äôs policies and applicable laws

  • Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

  • Perform other duties as assigned.


  • Associate Degree (A.A.) or equivalent education from a two-year college or technical school

  • 5+ years related experience or equivalent combination of education and experience

  • HVAC industry technical knowledge preferred

  • P&L Management Experience with successful track record preferred

  • Ability to travel in local market on a regular basis; occasional overnight travel required

  • Ability to climb ladders

  • Moderate lifting (up to 50 pounds)

  • Computer skills; competent in MS Office software (Word and Excel)

  • Must achieve NATE certification in first full year as Branch Manager

  • EPA Certification: Type I and Type II or Universal Preferred

  • Positive mental attitude, self-motivated, self-starter, Competitive, High Energy, Ability to thrive in a fast pace environment, professional and punctual.


Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

Job Locations US-MA-Fall River

Requisition # 2022-34532

Category Service Operations

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

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E-Verify Participation

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Please visit the E-Verify website for more information on this program.