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Dunkin' District Manager / Multi-Unit Leader in Essex, Massachusetts

Job Description


Come Work with Us at The Serpa Network: Hiring Immediately!

Do you have DUNKIN’ leadership experience or a background in restaurant management? Are you looking for a lucrative opportunity for career advancement and great benefits? You are just who we are looking for!

We are looking for a highly driven District Leader/ Multi-Unit-Leader (MUL) that has the experience and knowledge to drive sales and provide leadership in the Quick Service Food Service Industry! You will be responsible for driving store operations in 6 locations in the Beverly, MA. area. You will provide leadership, coaching and direction to 6 Store Managers and ensure excellent restaurant operations. Our goal is to build a strong team within our store locations while also maximizing sales and profits to ensure great customer service and meeting and executing all Dunkin’ Brand standards.

What’s in it for you?

  • $70,000-80,000+/Annually (Salary plus Performance Bonus)

  • Competitive salary with lucrative bonus earning potential

  • 5-day work week- We believe in a work-life balance!

  • Comprehensive training program side by side with our experienced and leading managers.

  • Great Benefits- Paid vacation time and holiday pay

  • Health Insurance Packages

  • 401k matching program up to 4%

  • Educational benefits through Dunkin’ Brands partnership with SNHU

  • Employee Incentives & Recognition Programs

  • Network ServSafe & Food Allergen Training & Certification Program

  • Travel Reimbursement

What are we looking for?

  • A results-driven leader who can lead and develop a team to success

  • A knowledgeable leader who is proactive in recruiting, training, and retaining employees while also promoting personal growth and internal development with their team

  • Customer service oriented and takes pride in ensuring topnotch service in all locations

  • Solves problems in the moment and collaboratively works with team preventatively

  • Energetic and eager leader that likes to take projects on and new company initiatives

  • Hardworking and dedicated to producing outstanding results

  • Multi-Unit experience preferred*

Core Job Responsibilities:

  • Able to perform all duties of restaurant team members and Store Managers

  • Ensure all store locations are meeting Dunkin’ Brand operational and food safety standards

  • Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability

  • Provides excellent customer service and resolves customer complaints quickly and accurately

  • Delivers training to Store Managers including marketing windows and LTOs and Dunkin’ Brand initiatives

  • Ensure all store location correctly execute new product launches and processes in the marketing window

  • Drive a clear vision and communicated with team; staffing and deployment plans, team service, and speed of service

  • Engages with Dunkin’ Brand Corporate Field Operations teams as appropriate

  • Coach Store Managers to drive sales, improve profitability and guest satisfaction

  • Exceptional time management, problem solving, and motivation to others


  • Basic computer skills

  • Fluent in spoken and written English Language

  • ServSafe Certification preferred

  • Prior Dunkin’ managerial or multi-unit experience is a plus!



You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.