Massachusetts Green Jobs

The Americas Customer Centric Solution (CCS) Section Manager is accountable for leading a team of engineers and project managers to successful outcomes on sophisticated coordinated tests, measurement, or automation systems for delivery to our customers! They spend most of their time mentor and developing their team towards successful planning, execution and delivery of integration projects or consulting efforts while supervising and leading the portfolio of projects with sales. The successful Americas CCS Section Manager is people and efficiency driven, matching their individuals’ career and personal growth goals with incoming projects business need for an engaged and impactful team while looking for ways to improve project timelines and cost without sacrificing quality or customer satisfaction!

In This Role, Your Responsibilities Will Be:

• Leads teams of project managers and engineers towards effective execution and delivery of Services and Solutions in collaboration with key sales, business unit, research and development, and manufacturing partners that enhances customer success and company growth and profitability.

• Ensures appropriate staffing on projects based on team abilities and availability for scope and schedule of projects.

• Ensure ownership and accountability for solution delivery with a focus timely delivery, expenses, scope and quality while removing obstacles to move things forward and working with service delivery partners to increase capacity and scale.

• Managerial point of contact for critical issue to move things forward and elevating to partners as needed.

• Drive customer focus and insight with team through visiting key customers to reassure success and services value delivered providing feedback and insight to NI sales account strategy for services and solutions positioning and delivery.

• Shadows team during engagements for real-time mentor and feedback to achieve NI and Customer success objectives. Guides CCS strategy for local accounts through encouraging and enabling team to provide technical and customer insight from engagements to sales account managers.

• Recruits and retains an impactful and engaged team having a network and pipeline of top project management and engineering talent.

• Ensures proper onboarding of new staff while creating an environment within teams that encourages proficiency in project management, technical, and industry/application skill, development of others, and customer centric thinking.

• Consistently looks for opportunities to reward performance and active applies performance management for a well-balanced team.

• Align with cross-functional leaders and functions for strong collaboration and influence for flawless customer delivery and experience.

• Builds trusted relationships with regional sales staff and leadership to understand and influence CCS strategy.

• Works across countries/regions as needed for collaboration on projects and local strategy execution

• Understands and leverages metrics for data driven decision making to balance and forecast team costs and utilization towards demand and projected revenue impact.

• Learns and applies quantitative and qualitative data techniques to drive internal and customer collaborators to action.

FOR THIS ROLE, YOU WILL NEED:

• A minimum of at least 10 years of experience leading and advising customer-facing engineering projects.

• A minimum of at least 8 years managing teams of engineers and/or project managers

• A Bachelor’s degree or Master’s Degree in electrical engineering, computer science, or related discipline or MBA and equivalent work experience.

• Willingness and ability to travel domestically up to 25% of the time.

• Excellent verbal, written, interpersonal communication skills. Fluency in English

• Experience in managing development and delivery of NI Platform based systems and solutions

• Strong technical and executive communication skills.

• Demonstrated ability to lead, coach, and work effectively with teams.

Preferred Qualifications that Set You Apart:

• A PMP or PMI-ACP certification, is preferred.

• Strong understanding of business concepts such as pricing, costs, margins, terms and conditions with experience managing a P&L preferred.

Our Offer to You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24011378

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.