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Jordan's Furniture Warehouse Furniture Returns Processor - $20/ hour in East Taunton, Massachusetts

Jordan’s Furniture is a leader in the furniture retail market. We are a growing, stable company that is built on family values. Attracting and retaining great employees is one of our top priorities. Inspects merchandise that is returned from customers as well as other Jordan's facilities. Determines the reason or origin of the return as well as the merchandise disposition. Documents, relocates, and verification of inventoried merchandise. Assists internal departments resolve merchandise and inventory problems. The hours of this position are: Tuesday - Saturday from 11:30 - 8:00 pm. The pay for this position is $18/hour plus a $2.00 hour shift differential.

  • Assigns appropriate Cause Codes to merchandise that is being returned from customers

  • Determines the internal root cause and Department (s) responsible for merchandise being returned from customers as well as the disposition of all merchandise

  • Compiles reports related to the return of merchandise

  • Determines damages that are caused by Delivery Drivers “(Owner Operators) and applies Driver Charge back policies when applicable

  • Scans barcode labeled merchandise (or manual data entry when barcode label is unavailable) using the Radio Frequency Scanner

  • Processes and applies Replacement labels to appropriate merchandise

  • Acquires replacement parts needed for customer owned merchandise

  • Picks replacement merchandise for mis-picked, mislabeled, or damaged merchandise

  • Uses computer to locate new goods and replace damaged inventory to satisfy customer deliveries

  • Receives and inspects returned merchandise for defects/damages; positions merchandise to stock, return to vendor, clearance room, etc. according to defined procedures

  • Repackages and relocates merchandise and picks and prepares merchandise by operating a forklift and order picker equipment

  • Researches and resolves inventory problems such as missing, misidentified, damaged, mislabeled, or mis-picked merchandise by utilizing various applications of the computer system

  • Documents merchandise discrepancies and corrective action taken in resolution

  • Assists all departments regarding merchandise and inventory related problems

  • 1-2 years warehouse or Inventory experience

  • Effective oral and written communication skills

  • Basic computer proficiencyKnowledge of Warehouse Management System

  • Minimum 1 year previous experience Furniture/Product knowledge

  • Global understanding of distribution operations

Jordan's Furniture is an Equal Opportunity Employer

Nights & Weekends Required: Yes

Work Schedule Days & Hours: Tuesday through Saturday; 11:30 AM to 8:00 PM

External Company URL:

Street: 450 Revolutionary Drive

Telecommute: No