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Ecommerce Operations Manager in East Taunton, Massachusetts

Jordan's Furniture, the premier furniture and mattress retailer in New England and a wholly owned subsidiary of Berkshire Hathaway, is expanding its ECommerce team! We are adding an ECommerce Operations Manager to our team. This newly created position reports directly to the Vice President of ECommerce. As our ECommerce Operations Manager, you will oversee daily website development, execution, support functions, drive implementation of enhancements and third-party solutions, and site optimization. This motitvated individual manages a team and collaborates regularly with other internal and external resources to support the goal of providing a best-in-class, responsive, mobile-first customer experience. This position is based in Taunton, MA. Please note: we offer a flexible hybrid work schedule.

If you are a hands on ECommerce professional who has an entrepreneurial spirit, this is your opportunity to join a proud and GROWING Berkshire Hathaway company that is well-known in the industry for its creative advertising and employee-focused culture. Check us out to find out why our employees love working here!

  • Manages and oversees daily website operations including ongoing development, sprint planning and releases, content execution, site performance, testing, and support.

  • Assists in assigning priority levels for development projects and tickets, manage follow-up communication and deadlines, and manage pre- and post-launch quality assurance testing.

  • Champions a mobile-first mentality; ensures browser types and breakpoints are considered in the entire site experience.

  • Manages a daily quality assurance site check process using custom procedures and third-party solutions to ensure that marketing and commerce execution meets plan and performance standards and expectations.

  • Troubleshoots site performance and usability problems/concerns, manage resolutions, and provide regular status updates.

  • Uses session replay technology to identify friction points and enhancement opportunities to improve consumer engagement, satisfaction, and conversion rates.

  • Supports implementing A/B testing to optimize user experiences.

  • Supports roadmap planning to introduce new methodologies and solutions that support emerging trends.

  • 4+ years of experience managing Ecommerce operational/development teams

  • Knowledge of Bootstrap, HTML5, JavaScript/jQuery, CSS3, and other modern coding methodologies

  • Proven experience in business operations including Agile development lifecycles, execution, and support

  • Demonstrated experience with CMS, PIM, ticketing software, and supporting software technologies

  • Strong organizational skills, attention to detail, interpersonal, and leadership skills

  • Proven supervisory and management experience

  • Proven ability to work effectively and efficiently independently

  • Excellent communication skills, both verbal and written

  • Demonstrated ability to work effectively with cross-functional partners

Established over 100 years ago and starting as a family business, Jordan’s Furniture is a community leader in their markets and believes in giving back to the community through charitable partnerships. Our goal is happy, healthy employees and our benefits help J-Team members balance physical, financial, professional, social and emotional well-being. Please visit our benefits page for more details.

Jordan’s Furniture is an Equal Opportunity Employer.

Nights & Weekends Required: No

Work Schedule Days & Hours: Monday through Friday; 8:30 am to 5 pm

External Company URL: www.jordans.com

Street: 450 Revolutionary Drive

Telecommute: Yes

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