Jordan's Furniture Customer Relations Representative in East Taunton, Massachusetts

Creative Thinker? Problem Solver? Helpful? Join our Customer Service team. Jordan’s Furniture, a leader in the furniture retail market is adding staff to our busy Customer Service department. We are a growing, stable company that is built on family values, and attracting and retaining great employees is one of our top priorities. If you are a career-focused, multi-tasker who can handle detail and volume, and want to work for a highly regarded company, here is your opportunity to advance your career!

  • Respond to customer service inquiries and/or problems with intent of providing customer satisfaction and retention

  • Investigate issues requiring further research and follows up with customers

  • Approve and process special customer concessions including returns, credits, and adjustments

  • Make system changes on delivery orders that are in the routing and/or truck-loading process; notify appropriate personnel

  • Provide customers with product and pricing information for repair services outside of warranty

  • Review and act upon warranty claims, process customer returns and exchanges

  • Troubleshoot inventory/sales orders to confirm order is complete. May manipulate/transfer merchandise or release inventory to ensure all merchandise ordered is delivered

  • Handle calls from delivery drivers and service technicians. Assess and resolve customer situations to ensure customer satisfaction

The starting pay for this position is $16.00 per hour.

  • 3 to 5 years of related Customer Relations experience or equivalent education/experience

  • Proficiency in MS Office, Outlook and Internet

  • Typing skills of a minimum of 35 wpm

  • Excellent oral/written communication skills and ability to professionally interact with internal and external customers

  • Ability to multi-task and work in a fast-paced environment

  • Strong analytical and problem solving skills

  • Attention to detail

  • Ability to work in a team environment

  • Ability to handle difficult customers with ease

  • Strong organization/ time management skills

Happy, healthy employees are our goal and our benefits help J-Team members balance physical, financial, professional & social well-being. Visit our benefits page for details.

Jordan’s Furniture is an Equal Opportunity Employer

Nights & Weekends Required: Yes

Work Schedule Days & Hours: Tues through Sat; 9:30 am to 6 pm

External Company Name: Jordan's Furniture

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