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Massachusetts Port Authority Public Service Representative with Language in East Boston, Massachusetts

Public Service Representative with Language

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Public Service Representative with Language


$930.00 - $1,027.00 Weekly


East Boston, MA

Job Type


Job Number





Aviation Public Services

Opening Date


Closing Date

12/4/2023 5:00 PM Eastern

  • Description

  • Benefits

  • Questions


The Massachusetts Port Authority is Powering What’s Possible™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy. With a commitment to diversity, equity, and inclusion and being good neighbors, we achieve results that positively impact the people and businesses of New England.

Boston Logan International Airport serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.


As a Public Service Representative (Bargaining Unit, Local 25) you are the face of the airport and drive all customer-centric initiatives at Boston Logan International Airport. You excel in communication and embrace diversity, resolving inquiries and complaints to ensure passenger satisfaction. Adapting seamlessly to changing situations, you maintain a strong focus on delivering outstanding customer service. Your commitment to teamwork, cultural sensitivity, and attention to detail contribute to creating a positive and welcoming environment. You are prepared to handle emergencies, follow protocols, and actively contribute to the goal of enhancing the airport experience for our passengers.

What you will do:

  • Staff information booths, providing ground transportation options, accommodations, and event assistance to passengers.

  • Serve as an Airport Ambassador, ensuring passenger flow and public safety at key points.

  • Promote Boston and New England through explanation of tourist attractions, hospitality services, and Logan Modernization.

  • Operate display systems, providing relevant airline/airport information, managing paging and lost and found services, and assisting with ADA inquiries.


  • High School diploma required or equivalent. Ability to communicate in standard English.

  • At least 2 years of customer service experience interacting with the general public in retail, hospitality, travel, or transportation industry.

  • Bilingual capabilities, passing verbal and written foreign language tests.

  • Ability to obtain a Massport Security Badge and U.S. Customs Seal.

*Click here for detailed job description (


Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day. Further, Massport is an Equal Employment Opportunity employer and committed to workforce diversity and inclusivity.

What we believe in :

Work/life balance

Supporting the people and businesses of New England

A supportive and inclusive culture

Achieving results and having positive impact

Opportunities for growth

Being good neighbors in the communities we serve

Providing safe, healthy, and secure work environment

Protecting the environment

  • Click here for information on our comprehensive compensation and benefits packages ( .

We're a world-class organization of people moving people and goods--connecting Massachusetts and New England to the world safely, securely, and efficiently, with a commitment to sustainability, our neighboring communities, and diversity, equity, and inclusion.

We support and take pride in the employees that make those connections possible each and every day.

We provide comprehensive compensation and benefits packages*:

• Health, dental, vision, life insurance

• Disability insurance

• Flexible work arrangements

• Vacation time, sick time, personal days

• 12 Holidays per year

• Massport Retirement Plan (Pension)

• Deferred Compensation Plan (457b) with employer match

• SMART Plan retirement plan advisor/financial planning

• Discounted MBTA passes

• Public service loan forgiveness program for federal student loans

• Professional development programs

• Mentorship program

• Adoption assistance

• Paid parental leave

• Employee assistance program

• Employee recognition programs

• Employee resource groups

• Flexible spending accounts

• Wellness programs

• Community engagement

• Volunteer opportunities

• On-site employee parking

• Bike racks

• Electric car charging stations

• Mother's suite for new/nursing mothers

*Benefits may vary by position and/or location.

For more information, please visit

We are an equal opportunity employer and are committed to workforce diversity and inclusivity.

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Are you fluent in English in addition to another language?

  • Yes

  • No

    Required Question


Massachusetts Port Authority


One Harborside Drive, Suite 200S East Boston, Massachusetts, 02128-2909





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