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East Boston Neighborhood Health Center Patient Access Representative in East Boston, Massachusetts

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

Interested in this position? Apply on-line and create a personal candidate account!

Current Employees of EBNHC - Please use the internal careers ($794.htmld) portal to apply for positions.

To learn more about working at EBNHC and our benefits, check out our Careers Page at (http://http// .

Time Type:

Full time



All Locations:

East Boston


The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role. All Patient Access Representatives are evaluated on the following measurable goals deemed as integral components to effectively


  • High School Diploma or G.E.D.


  • One year of customer service experience

  • Previous experience in health insurance or medical setting strongly preferred

  • Previous cash handling experience preferred


  • Demonstrated superior customer service skills with both internal and external customers

  • Bilingual skills preferred/required

  • Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously

  • Ability to manage cash with integrity and accuracy

  • Detail oriented with respect to data entry and interpretation of insurance eligibility

  • Proven time management skills and organizational skills

  • Ability to work well independently as well as within a team

  • Demonstrates initiative and ability to learn quickly

  • Proficient with computer skills including ease with keyboard strokes and mouse maneuvering