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Cathay Pacific Airport Operations Manager in East Boston, Massachusetts

Cathay Pacific is looking for an individual to join the Airport Team in Boston. The successful candidate will lead and manage the overall airport operations to run smoothly and efficiently during all operational shifts whilst complying with the established safety, security and quality standards. They will deliver the best possible operation and airport service experience ensuring our customers always feel special and valued at all times, regardless of circumstance. The successful individual will inspire our people and suppliers to embrace change and excel in everything they do including to take every opportunity to benefit from technological advancement and representing the Companys best interests within the local community. Overview Safety First, Quality Always People Development and Performance Management Represent Cathays interests in the airport community Proactive Partnerships with Regional and Head Office E&A Operational Excellence Outstanding Product and Services Crisis Management Capability and Preparedness Supplier Management Cost Efficiency Academic qualifications Post-Secondary Diploma / Certificate in an Airport or service-related discipline or equivalent combination of education, training, and experience is required Bachelors and/or Masters degree in operations management, business administration, airport planning and management or airport operations is desirable Knowledge, skills, training and experience Excellent command of written and spoken English is mandatory with the local language being an advantage Three years airport operational / customer handling experience At least two years recent experience in a supervisory / management capacity Up to date knowledge of all regulatory and local legal requirements relating to airport operations and passenger processing Command of the different management processes and their importance as they vary from normal operations to disruption or emergency situations Superior independent working capabilities coupled with good decision-making skills Self-motivated and committed leader who enjoys team work Strong customer service mentality with superior interpersonal skills Effective use of negotiation skills Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs Ability to interpret and implement global policy to ensure local compliance Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse High personal presentation as the job-holder is expected to represent the Company at external/internal meetings Proven track record of supplier management in-line with Company policy to involve contract renewal, negotiation, agreeing terms of business, and senior management endorsement Strong computer literacy including Word, Excel and PowerPoint Leads, adapts to and embraces constant change while experiencing tight deadlines Additional Requirements Must possess a valid state issued drivers license Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer Obtain and retain necessary credentials and clearances (SIDA and Customs Seal) per local requirements Strong cognitive reasoning and mathematical skills are essential Ability to move equipment up to 50 lbs occasionally Comfortable working outdoors on the tarmac in all weather conditions Must be able to work weekends, nights and holidays, as required based on operational needs Must have the right to live in work in the USA Must comply with the Companys mandatory COVID-19 Vaccination policy Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge. Employment will require successful completion of a Drug Free Workplaces https://careers.c thaypacific.com/jobs/airport-operations-manager-8888715

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