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Santander US Sr. Associate, Digital Products in Dorchester, Massachusetts

Sr. Associate, Digital Products - 2100748

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Description

The Sr. Associate, Digital Products works collaboratively with product partners across the organization to understand how platforms need to evolve to enhance/support product offerings, optimize the customer engagement and to integrate capabilities. S/he recommends and implements strategies and tactics to improve operating expenses, reduce risk, and to increase sales.

Duties and Responsibilities

  • Act as business representative within the POD, responsible for day to day decisions.

  • Clearly articulates the business value of new features and unite stakeholders behind a shared vision.

  • Creates, prioritizes, grooms, and maintains product backlog.

  • Ensures development stories have well defined acceptance criteria.

  • Ensures the development team is developing in alignment with the stories created from the high level requirement.

  • Implements and delivers within commitment, understanding the accountabilities of all parties and program timelines and deliverables.

  • Keeps all POD deliverables on track for timeline and budget.

  • Leverages research, focus groups and testing as needed.

  • Responsible for defect management and prioritization of defects.

  • Serves as a liaison to the technology team in order to translate requirements and user stories into work ready for development.

  • Works with User Experience teams to understand customer needs and that they are reflected in the end product.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

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Qualifications

  • Bachelor's Degree’ or equivalent work experience.

  • 9-12 years of experience with Agile project delivery methodology.

9-12 years; Experience with Scrum methodologies.

  • 9-12 years; Experience with stakeholder management.

  • Ability to empathize with our clients and the end users to develop a product they want to use.

  • Ability to facilitate conversation between stakeholders with competing priorities.

  • Able to work with geographically dispersed teams.

  • Adaptable and receptive to change.

  • Excellent communication skills.

  • Passionate about developing a world class product, constantly striving to understand how we can improve.

  • Positive, solution focused approach.

  • Proven track record in delivering complex projects [PHYSICAL DEMANDS] Minimal physical effort such as sitting, standing, and walking. Competencies

  • Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact.

  • Helps people to understand how proposed changes will affect them and the organization.

  • Applies detailed knowledge of the organization’s products and services to own analysis and recommendations.

  • Brings out the best in each team member by consistently motivating and acknowledging peer contributions.

  • Understands and leverages team dynamics.

  • Ensures required resources and skills are in place to maintain smooth day-to-day operations and tackle arising problems.

  • Fully accountable for timeliness, completeness, quality of projects, processes, products and services.

  • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks.

  • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary.

  • Understands end to end processes across the organization and how processes are integrated.

  • Has a practical knowledge of regulations impacting area supported.

  • Stays up-to-date with needs, preferences, trends and practices which impact customers.

  • Acts as a role model by being a source of advice and knowledge regarding customer issues.

  • Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints.

  • Anticipates customer needs and proactively makes recommendations.

Job : Product Development
Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park-Corp

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Organization : Consumer & Business Banking (1001)
Schedule : Full-time
Job Posting : Feb 18, 2021, 10:20:38 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

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