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Transdev Safety Desk Supervisor in Dorchester, Massachusetts

Overview

Transdev Services, Inc. is seeking a Safety Desk Supervisor for its Boston Public Schools transportation contract. Come join the largest private-sector operator of public transportation in North America, one that cares about its employees, passengers and their communities.

How we are keeping our employees and customers safe:

  • Strict adherence to CDC Guidelines

  • Enhanced vehicle cleaning/disinfecting measures with concentrated focus on high frequency touch areas

  • PPE Distribution (Hand Sanitizer, masks, gloves)

  • Social Distancing Enforced

  • Enhanced facility cleaning/disinfecting measures with concentrated focus on high frequency touch areas

Why Work With Us?

  • $54,920.29 annual pay rate! (exempt)

  • Full time employment with work year-round – not just during the school year!

  • Medical, Dental and Vision!

  • Sickness and Accident and life insurance!

  • Holiday pay!

  • Paid time off!

  • 401(K) with a Company match!

  • Employee assistance program!

  • Ability to advance your career!

The Safety Desk Supervisor (SDS) is responsible for the provision of safety services to the Boston Public Schools Department of Transportation, Schools serviced by BPSDOT, Transdev (TD), and drivers requesting assistance. Safety Desk Supervisors are required to provide impeccable customer service to our clients and passengers. Safety Desk Supervisor keeps records, logs, and schedules of the calls that they receive. Then they prepare a detailed report on all activities occurring during their shifts to BPSDOT. These individuals scheduleand deploy Road Safety Supervisors (RSS) and will report directly to the Safety & Training Manager.

Responsibilities

  • Ensure RSS’s operate in strict compliance with the contract between BPS and Transdev

  • Maximizes assets by efficient assignment of RSS's and Radio Cars to ensure adequate planned assignments are completed in a timely and efficient manner.

  • Dispatch emergency responders (Police/Fire/EMTs), as necessary.

  • Ensure all notifications are completed accurately, promptly, documented and dispersed to the proper parties.

  • Ensure timely follow-up and documentation is provided writing skills as needed.

  • Ensure staff are proficient with all equipment (radio, lap-top & safety vehicle) and applications, instruct as necessary.

  • Demonstrate and ensure professional radio protocol.

  • Conduct monthly inspections of vehicles and associated equipment.

  • Maintain professional communication with BPSDOT, TD Operations and Maintenance, schools, public safety officials, and parents.

  • Follow protocols and best practices to ensure smooth operations and seamless transitions between personnel.

  • Attend monthly meetings to review performance objectives employee concerns.

  • Attend training courses when required.

  • Ability to work in a high paced environment and be able to make quick decisions.

  • Follow company policies and procedures.

  • Perform other duties as assigned.

Qualifications

Education, Licensing, and Certifications Required :

  • High School diploma required or equivalent, such as a G.E.D.

Experience Required:

  • A minimum of one (1) year of transportation dispatching and/or customer service experience.

Skills and Knowledge Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must be able to work flexible shifts, periodic additional hours, to ensure adequate coverage.

  • Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.

  • Excellent communication skills both verbal and written.

  • Detail oriented, well organized, and possess effective time management skills.

  • Proven customer service and interpersonal skills.

  • General knowledge of Windows-based computer operating system and Microsoft Office package.

  • Must be able to work as a member of the team.

  • Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.

  • Ability to adapt and remain flexible in a fast-paced environment.

  • Able to use multi-line phone system, radio, and handle multiple tasks concurrently.

  • Travel requirement outside of immediate area (as a percent) <5%

Pre-Employment Requirements:

  • Pass a pre-employment drug test and a background check, including fingerprinting.

Physical Demands:

The physical demands described here are representatives of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities in order to perform the essential functions.

  • Must be able to work shifts or flexible work schedules as needed.

  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities.

  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the environment is moderate.

The job requirements and duties outlined in this document may be subject to change to meet the needs of each property location.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

Drug free workplace.

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Locations USA-MA-Dorchester

Posted Date 1 week ago (8/4/2022 11:17 PM)

Requisition ID 2022-23310

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Code #TNA

Internal Reference 607

Internal Code 3 Ind1

Company/Division Transdev Services

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