Massachusetts Green Jobs

*Job Summary: * Greets, receives and escorts patients as required and consistent with customer service guidelines. Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s). *Responsibilities: * - Responsible for consistent and accurate use and execution of department's established standard operating procedures, supporting tools, software, websites. - Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same. - Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate - Interviews patient's bedside as needed to facilitate timely and effective solutions (ED only). - Assists patients in establishing secured installments plans when applicable. - Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.). - Ensures completion of registration paperwork to facilitate efficient patient flow. - Meets performance standards established by Patient Access leadership, including, but not limited to: quality, collections, customer service, screening/solution rates, productivity) *Qualifications: * - High School Diploma or equivalent required. - 1-2 years experience in a hospital/clinic/physician office or related field preferred. - Aptitude for/familiarity with patient access tools, systems, and technologies - Excellent customer service/communications skills. - Comfortable with collection process. - Comfortable with securing solutions for uninsured patients. - Knowledge of Medical Terminology preferred. - Proven ability and/or expressed willingness to work as part of a team Internal Posting: 03/19/2018-03/26/2019