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Transdev Dispatcher in Dorchester, Massachusetts

Overview

Dispatchers are required to provide impeccable customer service to our clients and passengers. These individuals schedule and dispatch operators and drivers, in order to service vehicles that carry passengers. Dispatchers keep records, logs, and schedules of the calls that they receive. They monitor and control the actions that they take and maintain information on each call. Then they prepare a detailed report on all activities occurring during their shifts.

Responsibilities

  • Assigns transportation services and maintains check out logs.

  • Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.

  • Maintains attendance log for operators and other appropriate staff.

  • Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.

  • Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.

  • Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.

  • Maintains scheduling and performance data in the event of real-time operations.

  • Documents accurately and appropriately daily events related to service.

  • Communicates effectively with operations staff regarding scheduling or passenger issues.

  • Maintains professional demeanor and appearance.

  • Handle multiple tasks accurately and effectively in a fast-paced environment.

  • Effectively direct employees in the performance of their duties.

  • Performs other duties as assigned to ensure the efficient operation of the department.

Qualifications

Education, Licensing and Certifications Required:

  • A high school diploma or equivalent (G.E.D.).

Experience Required:

  • Must be at least 21 years old.

  • A minimum of one (1) year of dispatch operations experience within the transportation industry.

Skills and Knowledge Required:

  • Excellent communication skills with ability to adapt to changing situations and listen to feedback.

  • A customer service-oriented mentality with attention to detail.

  • Must be able to demonstrate poise, tact, diplomacy and possess good judgement and discretion.

  • Excellent communication skills both verbal and written.

  • Detail oriented, well organized, and possess effective time management skills.

  • Proven customer service and interpersonal skills.

  • General knowledge of Windows-based computer operating system and Microsoft Office.

  • Must be able to work as a member of the team.

  • Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.

  • Ability to adapt and remain flexible in a fast-paced environment.

  • Able to use multi-line phone system and handle multiple tasks concurrently.

Travel requirement outside of immediate area (as a percent) <5%

Pre-Employment Requirements:

  • Pass a pre-employment drug test and background check including fingerprinting.

Compensation:

  • AM Shift - $23.79 per hour plus benefits

  • PM Shift - $22.39 per hour plus benefits

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work shifts or flexible work schedules as needed.

  • Majority of work is accomplished indoors and in air conditioned or well ventilated facilities.

  • Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

The job requirements and duties outlined in this document may be subject to change in order to meet the needs of each property location.

For more information please visit our website at www.transdevna.com/careers.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm_

Drug free workplace.

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Locations US-MA-Dorchester

Posted Date 3 days ago (7/22/2021 2:32 PM)

Requisition ID 2021-15227

Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Internal Code #TNA

Internal Reference 607

Internal Code 3 Ind1

Company/Division Transdev Services

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