The Salvation Army of the Syracuse Area Customer Service Associate in Dorchester, Massachusetts

Overview

The Salvation Army is hiring a Customer Service Associate responsible for welcoming guests, answering telephone calls, data entry, selling and/or verifying memberships through POS system, providing information, and assistance and answering questions about available programs.

The Salvation Army offers the following benefit package to part-time employees:Generous paid time off every year that includes: holidays, vacation time and sick timeEmployer funded Pension Plan (company contributions begin after 1 year of employment and consistently works 20+ hours/week)Eligibility for supplemental insurance plans including: Voluntary Term Life & AD&D benefits, AFLAC InsuranceMost importantly – a job with a good purpose!

Responsibilities

  • Provide great customer service to all members and guests.

  • Ensure that all customers, clients and members are given prompt and courteous service.

  • Must be able to handle cash, make change and operate the Frontline computer software.

  • Wait on customers, clients and members according to established procedures.

  • Handle merchandise and concession sales.

  • Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members.

  • Receive and handle incoming telephone calls, visitors and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.

  • Maintain progressive knowledge of all programs, facilities and special events.

  • Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.

  • Be responsible for maintaining the orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keep sales area clean and neatly arranged at all times.

  • Assist in maintaining cleanliness and neat appearance of public areas.

  • Provide administrative support to include filing, data entry and mailing.

  • Take ownership of member/facility issues by notifying the appropriate department, staff, manager to resolve issue, or by handling simple issues personally

  • Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.

  • Observe all safety rules and regulations.

  • Attend staff meetings as assigned.

  • Provide referral information to meet individual and family needs.

  • Report all injuries in a timely manner and according to procedure.

  • Must attend and complete child safety training as facilitated by the Salvation Army.

  • Perform other duties as assigned and more appropriately defined in the operations manual.

  • To represent The Salvation Army’s spiritual and social mission

Qualifications

  • High school or GED equivalency.

  • Previous cashier and/or customer service experience helpful.

  • Computer software application experience helpful. Ability to use new software programs with basic training.

  • Ability to communicate effectively with clientele and staff.

  • Demonstrate the ability to relate positively and energetically with staff, clients, members and customers.

  • Must be able to work independently, with minimal supervision.

  • Must have strong verbal and written communication skills.

  • Thrive in a team-oriented environment. Be a team player.

  • Ability to work in a fast-paced environment and maintain poise under pressure.

  • Excellent telephone skills.

  • Proficient typing skills.

  • Proficient with current Microsoft software computer programs including Word, Excel, Access, Publisher, PowerPoint, e-mail, internet, and standard office equipment and systems.

  • Proficient in the use of recreation management software, in particular, the membership and facility scheduling components.

Job ID2019-5382

CategoryCustomer Service

TypeRegular Part-Time