Santander Bank, NA Consultant, Learning Management in Dorchester, Massachusetts

Consultant, Learning Management - 1806989



The Consultant, Learning Management creates and delivers unique learning and development programs to improve organizational performance and support professional growth and development. The incumbent designs, develops, delivers and oversees a variety of learning and capability building programs. S/he has the ability and initiative to understand the business needs, analyze issues and influence solutions. The Consultant, Learning and Development is a subject matter expert with a strong business acumen, excellent communication skills, influencing skills, and project management skills.


  • Analyzes all relevant data and takes the appropriate actions to improve overall quality and effectiveness of programs.

  • Supports the Director, Risk Relationship Manager with providing business sponsors with appropriate measurements/KPIs related to the success of the transfer of knowledge.

  • Assists business leaders solve their business challenges through effective, scalable, and measurable learning solutions.

  • Consults with internal clients to conduct thorough needs analysis to assess the current state, determine the future desired state and identify the key performance and skills/knowledge gaps.

  • Identifies future training needs and creates programs based on feedback from the team, data, and industry trends and technology.

  • Manages and develops project plans, schedules, project time estimates, resource plans, budget allocations, and status reports to meet the timelines.

  • Manages the development and delivery of internal learning modules in partnership with the Leadership Team.

  • Manages vendor relationships and multiple learning and development projects simultaneously.,Monitors and analyzes L&D practices and processes to determine their efficiency and effectiveness. Recommending areas of improvement to achieve and deliver higher quality services.

  • Oversees the analysis and reporting of effectiveness and quality measures across functional learning programs.

  • Recommends the appropriate development solutions to drive key organizational results and identify contextual constraints that must be satisfied for a program to succeed.

  • Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other project managers.



  • Bachelor's Degree in Organizational Development, Communications, Education, Business Administration, Human Relations or a related field or equivalent work experience

  • 5-9 years of experience bridging the performance process with learning and development.

  • 5-9 years of experience working with LMS/Administrator of LMS.

  • Active membership in professional training organization (i.e. ATD) preferred. Ability to handle sensitive information with the highest degree of integrity and confidentiality

  • Ability to interact and communicate with all levels of the organization, mindful of the culture and diversity of the audience

  • Ability to prioritize tasks and handle numerous assignments simultaneously,Comfort presenting in front of small groups

  • Dedicated problem solver when faced with unexpected challenges, demonstrating good judgment

  • Demonstrated knowledge of Microsoft Office Suite, especially PowerPoint and Excel

  • Detail oriented with the ability to work on a team and individually,Have a customer service orientation with ability to escalate issues when appropriate

  • Knowledge of adult learning principals

  • Strong analytical and problem solving skills

  • Strong business acumen

  • Strong learning and inquisitive skill set

  • Strong organizational skills

  • Team player mindset, actively take initiative and have a strong work ethic

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

Job : Learning & Development
Primary Location : Massachusetts-Dorchester
Other Locations : Rhode Island-East Providence, Massachusetts-BOSTON, New York-New York, Pennsylvania-Wyomissing
Organization : Human Resources (8590)
Schedule : Full-time
Job Posting : Nov 8, 2018, 8:07:52 PM