Massachusetts Green Jobs

DEERFIELD Lead Visitor Services Associate JOB SUMMARY The Lead Visitor Services Associate is responsible for managing, coordinating, and supporting the staff of part-time Visitor Services Associates in their role of providing exceptional customer service and front-of-house experiences to Historic Deerfield\'s visiting public at two separate ticketing sites. Visitor Services Associates provide welcoming information, wayfinding, gallery monitoring, and ticket sales to Historic Deerfield\'s visitors. The Lead Visitor Services Associate is responsible for ensuring a smooth, quick, and helpful first encounter for Historic Deerfield\'s visitors. Reporting to the Visitor Services Manager, this role is a full-time, benefit-eligible position with a starting wage of \$15.50 per hour. Thirty-five hours per week. During HD\'s Open Season, mid-April through November: Wednesday to Sunday, 8:45 to 4:45 with one half-hour break for lunch. During HD\'s Closed Season, December through mid-April: Sunday to Thursday, 9:00 to 4:30 with one half-hour break for lunch. If possible, the Lead Visitor Services Associate will not be scheduled one weekend per month during Historic Deerfield\'s open season of mid-April through November. CORE DUTIES Supervise Visitor Services Associates Communicate with the public, Visitor Services Manager, Director of Interpretation, and other staff and museum departments. Responsible for daily operations at the front desk. Provide information and orientation to the public Responsible for daily tasks relating to each building Responsible for knowing emergency procedures, fire safety procedures, Visitor Services Associate procedures. KNOWLEDGE, SKILLS, AND ABILITIES Minimum two years retail, customer service, or front-of-house experience. Ability to manage part-time staff. Strong customer services skills. Strong attention to detail. Commitment to customer service, including strong interpersonal skills Proficiency with using software including computerized point of sale systems, email, and Microsoft products Able to work in a team environment, as well as individually Demonstrated ability to multi-task several assignments at the same time Frequent calculating, interrupted work on a variety of interrelated tasks, and use of sustained concentration, reasoning, judgment, resourcefulness, analytical ability, and ingenuity Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork. PHYSICAL REQUIREMENTS Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation. WORKING CONDITIONS Work is performed primarily in a public setting at a ticket desk. Occasional travel on campus to departments/buildings or to local off-campus locations For full job description please see website.