Job Information
Canon Solutions America Field Service Technician III in Dedham, Massachusetts
We?re searching for a true go-getter to: - Diagnose mechanical, software, network, and system failures, using established procedures. - Service and repair designated equipment to Canon standards and specifications. - Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping. - Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. - Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. - Control all technical information and Canon property assigned. - Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested. - Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance. - Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas. - Interface with customer IT depts.