Lowe's Field Service Coordinator in Dedham, Massachusetts
The Field Service Coordinator is principally responsible for acquiring building permits on behalf of Lowe's, when required, for customer installation projects. This individual will serve as a subject matter expert on permit requirements and processes in each of the different municipalities for their assigned area. The Field Service Coordinator will plan and execute daily activities based upon business and customer needs; regular, daily travel will be required. The Field Service Coordinator will serve as a liaison between stores, field teams and building officials as necessary to communicate any permit related issues and provide recommendation for what's needed to resolve.
Responsibilities also consist of managing financial records, transacting on behalf of the company, applying and following up on permits, along with transporting documentation to Lowe's stores and/or customer job sites, as necessary. This position will require individuals to utilize problem solving skills and critical thinking to evaluate any issues pertaining to permitting and propose solutions in time sensitive situations that may directly impact the customer experience.
Communicate cross functionally with internal and external groups, including but not limited to: Store/Field Associates, Building Officials, Central Production Office, Independent Service Provider network.
Subject Matter Expert on permit and application processes for municipalities in assigned area of responsibility. Audit against those items or seasonally completing other Services related functions.
Keep accurate, detailed and organized records of permits and associated transactional data. Update records as needed in response to changes in requirements
Plan and coordinate travel to meet customer needs while maintaining time efficiency. Adapt and modify as needs of the business may change.
Conduct financial transactions pertaining to permitting on behalf of Lowe’s utilizing company funds. Proficiently use License HQ System to ensure timely transactions
Maintain updated list of permit fees and other requirements for assigned municipalities
Interacting with Independent Provider Network and customer on job-site visits, based upon business need. Build strong customer relationships and represent Lowe's as a brand ambassador.
Have knowledge of specific requirements for assigned zone (which may include 30+ various municipalities) on what documents are required to obtain permits for all categories, which will vary by municipality; utilize this knowledge to compile all required documents needed for the permit based on what municipality covers the customer residence (including, but not limited to: applications, licensure/insurance verification documents, project plans, contracts, architectural designs)
High school or GED
3 years' Experience working in the home improvement, home improvement retail, construction or real estate sector
Licensed driver with reliable transportation and ability to pass MVR screen
Maintain cooperative working relationships and deal effectively with internal and external customers.
Strong interpersonal, analytical and organizational skills
Knowledge of local permitting regulations
Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home d©cor, lighting, plumbing)
Read and interpret permitting specifications, codes and ordinances
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe’s and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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