AliMed Inc. Customer Care Specialist in Dedham, Massachusetts


Normal hours of work are between 8:30 am to 6:30pm. Schedules are staggered to provide necessary coverage during operating hours.


  • Provide superior service to AliMed’s customers by achieving First Call Resolution for inbound customer inquiries in fast-paced, high-volume call center environment

  • Process orders, pricing inquiries, return requests, and all other contact types in compliance with Quality Service Standards

  • Participate in up-selling activities and offer customers add-on products on orders

  • Prepare and follow up on quotations for customers

  • Process catalog and sample request inquiries for internal and external customers

  • Handle customer request for returns and coordinate necessary paperwork

  • Research and resolve customer issues within expected time frame

  • Track order shipments, provide product availability on back orders, facilitate answers for billing inquiries, and assist customers with additional inquiries

  • Answer first level of technical questions on our products

  • Assist in retrieval and customer follow up for voicemail and email inquiries

  • Enter all activity in CRM

  • Conduct administrative and other duties, as requested


Associate degree or 2 years relevant experience

  • Proficient with Microsoft windows and Outlook

    • AliMed is an Equal Opportunity/Affirmative Action employer. We celebrate a diverse and inclusive workplace. AliMed, participates in E-verify and provides the Social Security Administration (SSA) and Department of Homeland Security (DHS) with information from each new employee’s form I-9 to confirm work authorization.