JPMorgan Chase Branch Manager - Dedham Branch - Rhode Island / South Shore Market - Dedham, MA in Dedham, Massachusetts
You're a natural leader. You do what's right - for customers and colleagues - and you love to inspire others to do the same. You have a knack for motivating and leading teams to create an exceptional customer experiences that cultivate long-lasting relationships. Apply these skills to become a Branch Manager and play a key role in ensuring our Customer Promise comes to life for our clients.
As a Branch Manager you will ensure the branch will meet and exceed customer expectations and will create a customer obsessed culture in the branch. You will direct all aspects of branch operations, grow the deposits and investments of the branch and coach bankers and tellers. You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future. You will collaborate with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.
As a Branch Manager you will leverage your leadership and communication skills to:
Act as the standard bearer of Chase and create a world-class customer experience
Partner with tellers to make every entrance into the branch a warm and welcome one
Assist bankers and partners in maintaining customer relationships
Educate clients on how to use our digital platforms to bank and invest when, where and how they want
Build partnership with local businesses to build the brand in the local market area through strong community involvement
Build relationships by promoting a client/customer centered organization and proactively address customer needs
Create an environment that encourages team members to provide an exceptional customer experience, and a dynamic and engaging culture
Address client issues promptly and effectively
Manage and coach branch employees to engage customers
Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer
Work with individual bankers and tellers to identify customer needs
Bring out the best in the branch employees by providing training, coaching, and motivation
Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes
Drive deposits & investments growth for the branch
Create branch-specific strategies to grow the business
Use reporting to identify high potential and at-risk customers
Partner with bankers in cultivating new and existing deposits
Work with partners, including financial advisors and home lending advisors, to grow investments
Improve revenues and expenses and grow the business, while exceeding customer expectations
Dodd Frank and Safe Act:
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx .
Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
Outstanding leadership experience, with a proven success record of coaching and mentoring employees to improved results
Experience building partnership with local businesses
Strong desire and ability to influence, educate and connect team, partners and customers to technology
Strong decision maker
Experience in collaboration amongst multiple lines of business
Ability to drive the priorities of the business
Ability to develop a plan to drive growth
Experience creating and maintaining a strong risk and control environment
Two years of management experience strongly preferred, Retail Banking highly preferred
College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
Demonstrated commitment to operational integrity, policies
Must have completed the BM-Trainee program and/or currently be in a BM role
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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