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Illinois Tool Works, Inc. Sr. Tech Services Engineer in Danvers, Massachusetts

Provide technical service and engineering support to our epoxy & urethane chemistries for various industries and applications.. Coordinate and perform material application evaluations, interpretation, customer and field technical support and project management with appropriate lab personnel and other departments to deliver new products and solutions directly to the customer. Assist in the sales process of the supporting brands.

· Deliver technical expertise in product & market understanding to be a leading resource to internal and external customers

· Assist sales team to win additional business with division technical solutions that reinforce our value proposition.

· Manage Technical Service engineering activities or testing activities to meet established project objectives using project management approach, test plans, and milestones to project completion.

· Develop and deliver technical engineering programs, internal and external training programs, and technical service offerings

· Individual contributor and team leader for segment projects of medium complexity; many having significant revenue potential. Oversee technical activities and/or supervise technical team members assigned to the project.

· Provide strategic technical leadership by collaborating with Marketing with identifying new areas of technical and business opportunity for division growth.

· Partner with Product Development, Manufacturing and Sustaining chemists to determine critical to performance characteristics of new and existing products for development and commercialization.

· Proactively bring new technology and processes into the division from the technical community, universities, vendors, and competitors.

· Translate internal and external (customer) Marketing plans into actionable and efficient product differentiation testing plans.

· Directly support, customers on site, the commercial segments, marketing, and other departments on select products and implement the divisions branded products on related applications.

· Evaluate and interpret data, performance, and deliverables. Provide recommendations to R&D and project leaders regarding results, deliverables, progress, and challenges. Identifies and eliminates hurdles to successful project completion. Conducts special projects as assigned.

· Participate in conferences and communicate product strategies and results to appropriate customers/end users.

· Receive incoming calls from potential or existing customers to make product recommendations or trouble shoot application issues

· Maintain an electronic database to record Technical Service data.

· Understand, comply, and promote safe laboratory and work practices, including appropriate safety regulations and procedures.

· Other duties as assigned

· EDUCATION : Bachelor’s degree or higher in Materials, Plastics, Chemical Engineering or similar

· EXPERIENCE : 7-10 years relevant experience

· SKILLS : Strong computer, organizational, and destructive and mechanical testing skills. Word, Excel, Act, Access, and JD Edwards

· TRAVEL : 20 to 40% and hold a valid passport

· PHYSICAL : Ability to lift to 40 pounds for equipment part handling, customers substrates and to work in tight places on occasion.

Preferred attributes:

· Decision Making - Decision making in a timely manner based upon a mixture of analysis, wisdom, experience, and judgment; sometimes with incomplete information, under tight deadlines and pressure, while based upon appropriate risk and authority

· Business Insight - The understanding of the basis for our business model and how that is realized in the market. The understanding of how business and operations are intimately linked. The ability to use information, practices & trends, affecting the business to engage and drive new strategies and tactics work in the marketplace.

· Analysis and Problem Solving - Solves difficult problems with effective solutions; asks good questions and questions all likely sources for answers; can solve complex problems and recognize complex patterns; utilizing all appropriate tools to reach a robust answer.

· Communication - The ability to communicate information clearly and effectively in an engaging and convincing manner.

· Coaching - The ability to provide the structure, environment and support for teaching, training and development of individuals and teams to enable them to achieve specific personal or professional results or goals.

· Managing Performance - Possessing the drive and focus to achieve challenging goals.

· Collaboration and Networking - The ability to work in and across Afton's organizational matrix to achieve business objectives, via engaging interactions and influencing without authority.

· Project Management - The ability to manage tasks and activities and achieve their completion within the agreed framework, across regional and organizational boundaries

· Innovation - The openness to new ideas and the ability to generate breakthrough solutions. Can develop, seek out, critically assess and implement new and value adding concepts.

· Dealing with Uncertainty - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

ITW Performance Polymers is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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