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Job Information
Motion Recruitment Partners Repair Coordinator/Customer Service Rep. in Danvers, Massachusetts
Repair Coordinator/Customer Service Rep.
Danvers, MA
Hybrid
Contract
$25/hr - $28/hr
The Repair Coordinator assists with all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers.
Contract Duration: 6 months + and can be hybrid once trained
Required Skills & Experience
Proficiency with Microsoft Office.
Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained.
Strong written and verbal communication skills.
Sharepoint is a plus
What You Will Be Doing
Daily Responsibilities
Manages large Equipment Manufacturer customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained.
Processes incoming customer Return Materials, failure analysis, and Material Review Board requests. Coordinates and requests external vendor Returns.
Ensures customer failure analysis response requirements are satisfied.
Reports any issues requiring Non-Conformance or Corrective/Preventative Actions to be initiated, to the designated staff.
Maintains continuous communication with customers and internal stakeholders regarding repair status. Maintains the Repair portal to ensure repairs stay on track for completion and statuses are current.
Determines warranty status and requests purchase orders from customers when required.
Creates or issues sales orders, purchase orders or shippers related to repairs.
Reports metrics to management as required.
Performs other duties as assigned.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Jessica Eisenberg
Specialization: Customer Support / Call Center / Client Administrative / Clerical
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