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ITW Inside Sales Representative in Danvers, Massachusetts

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.1 billion in 2019. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 45,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture. .

Polymers & Fluids segment is composed of highly branded products serving diverse markets that require value-added, differentiated solutions. These product offerings include adhesives, sealants, coatings, lubricants, additives, and cleaners for Transportation, Electronics, automotive aftermarket, MRO, Industrial Cleaning and Lubrication, New Energy, and Marine industry customers with unique needs. ITW differentiates through leading brand positions, technology, and innovation, and strong focus on specific niche opportunities. PPF East Asia is a division with regional headquarter in China and we have operations cross Korea, Japan, Hong Kong and countries in Southeast Asia.

Our Sales Operations team plays an important role in our Sales and customer success. As an Inside Sales Representative, you will get to work in a fast-paced and dynamic environment, leveraging your entrepreneurial spirit, natural curiosity, problem solving capability, and relationship building skills to create great Inside Sales outcomes. This is an exciting opportunity to build and grow your Sales career in a Division within a market-leading, Fortune 200 organization! Come and grow with us!


  • We have an environment shaped by our decentralized, entrepreneurial culture that brings our exciting ideas to life. Our people thrive in our “flexibility within the framework” approach.

  • We are committed to providing you with growth and development opportunities that maximize your unique potential.

  • Our culture empowers you to think and act like a business owner – we want your entrepreneurial spirit to thrive!

  • Be a part of One ITW/One Team, where everyone’s contribution matters in our quest to achieve our full potential.

  • We live by our Core Values:

  • We focus on the essential core of each business opportunity, fostering simplicity in how we think and execute.

  • We gain strength through trial and error and work as a team through jointly sharing risk .

  • We treat our customers and suppliers with integrity and transparency, and constantly strive to do the right thing.

  • We deeply respect diversity at every level of the company and consequently promote an open environment where innovations can emerge from our various backgrounds and experiences.

  • We trust our team members and are confident that they each work to the highest professional standards and in the company’s best interests.


  • Are an entrepreneur – you take ownership and accountability for your surroundings and constantly leverage your resources to be successful.

  • Are relationship focused. You excel at and enjoy creating relationships based on trust and respect. 

  • Are a self-starter - a proven team player capable of prioritizing your own work and/or challenges simultaneously, and you’re able to work in a complex and ambiguous environment that changes quickly. 

  • Are highly organized and able to prioritize competing tasks easily.

  • Understanding problems and finding solutions for others gives you immense satisfaction.


  • Manages all inbound leads from website, tradeshows, inbound calls, and other marketing programs:

  • Timely lead retrieval

  • Research, contact, qualify and prioritize leads

  • Disposition of leads to channel partners, regional sales manager or others, utilizing

  • Provides monthly/quarterly reporting of lead metrics:

  • Number of leads

  • Qualified leads

  • Leads sent to distribution partners

  • Leads that turned into opportunities

  • Leads that resulted in new revenue

  • Supports small revenue opportunities within select focused channel partners and existing ‘20’ direct customers through communications and other activities as needed to contribute to overall growth of the division.

  • Identifies and closes additional purchases of products and services by customers' communities.

  • Prospects, qualifies, and generates sales within ITWPP’s established distribution partners.

  • Maintains smaller distribution partners and named direct accounts with pricing notification and other communication and support as required.

  • Effectively utilizes sales processes and tools in Salesforce (opportunities, call plans, dashboards) to support significant growth for the Americas.

  • May provide basic technical service support, increasing customer satisfaction with existing customers.

  • Works closely with Sales, Marketing, Tech Services, and Customer Service to create new business opportunities.

  • Provides basic technical support and redirects inquiries related to customer service, quality, and more detailed technical requests while ensuring timely response to customers.

  • Keeps management informed of all activity, including timely preparation of reports.

  • Assists in providing training to both customers and employees.

  • Effectively communicates with others inside and outside of the company in a professional manner to promote customer service orientation.

  • May provide other reports or analysis as requested.

  • Promotes, supports, and adheres to all safety, environmental and quality related policies and procedures.

  • College degree in technical discipline preferred.

  • 1-3 years’ experience in customer service, sales, or similar field.

  • Strong desire to interact with customers and sell.

  • Strong written and verbal communication skills.

  • Computer skills in Word, Excel, and ERP Systems is preferred.

  • Solid technical acumen and/or technical curiosity.

  • Comfortable cold-calling and collecting customer/market information.

  • Highly organized, detail oriented, and good multi-tasker. 

  • Strong bias for action and the ability to super-serve customers.

  • Demonstrated competency for developing relationships and identifying key decision makers.

  • Strong understanding and follow-up of sales processes.

  • Ability to research companies and contacts through various methods (web search, existing records in CRM, other tools/websites. 

  • Excellent time management and ability to prioritize tasks.

  • Travel up to 10-20%

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.