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In this role, you’ll collaborate directly with clients to evaluate fire alarm control panels and ensure safety standards are met. You’ll take ownership of projects—defining scope, planning investigations, and overseeing testing, both in the lab and on-site.

If you thrive on communication, problem-solving, and seeing projects through from start to finish, we’d love to have you join our team! This is a hybrid position requiring 3 days per week at our customer site (Concord, Massachusetts, United States )

What sets this role apart? You’ll be the face of UL, guiding clients through technical requirements, explaining procedures, and resolving challenges. You'll propose new test methods, contribute to industry standards, and have opportunities to represent UL at industry events. Plus, you'll integrate continuous improvement practices into your daily work and drive innovation in safety.

Customer Collaboration:

• Evaluate fire alarm control panels and communicate project status, issues, and results.

• Address and resolve client concerns, promoting UL services.

Project Management:

• Define project scope, specifications, and timelines.

• Conduct and witness tests, coordinate administrative tasks, and prepare reports.

• Serve as Project Handler or Reviewer when assigned.

Technical Support & Compliance:

• Provide technical assistance on inspections and follow-up services.

• Establish test programs, resolve engineering issues, and notify clients of compliance concerns.

• Develop special test methods and propose new/revised UL requirements.

Continuous Improvement:

• Integrate improvement practices and support lab and field staff.

• Represent UL at industry events and maintain UL Code of Conduct standards.

• Education: Bachelor’s degree in Electrical Engineering, Mechatronics, or a related field.

• Experience: 5-10 years working with commercial fire alarm systems; product certification experience is a plus.

• Technical Skills: Proficient in Microsoft Office.

• Soft Skills: Strong communication skills and ability to work independently.

What you'll experience working at UL:

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.

• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

• Total Rewards: In the US, we provide lots of great benefits for our employees are their families. From Volunteer Days off to 401k match and retirement contribution benefits to flexible work location & schedule options we look to support our employees no matter what stage in life they are experiencing.

Learn More:

Curious? To learn more about us and the work we do, visit our company page www.UL.com

#LI-EH1 #LI-Hybrid

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.