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Tripleseat Manager, Business Development in Concord, Massachusetts

For hospitality, by hospitality. Welcome to Tripleseat, where we are driven by our passion for hospitality and our commitment to providing innovative technology solutions to the hospitality industry. Our cloud-based catering and event management platform is trusted by over 14,000 restaurants, Hotels, and event venues, making us the market leader in the industry.

Our mission is to help venues book, plan, and streamline their events with ease while also boosting their sales and revenue. We seek high-performing and motivated professionals who share our excitement for technology in the hospitality industry and are eager to join our team and contribute to our success.

If you are enthusiastic about hospitality and want to be a part of a game-changing technology solution, it's time to join Tripleseat! Join us in our mission to revolutionize the industry with innovative and cutting-edge solutions.

We are looking for a dynamic leader to take on the role of Business Development Manager. In this position, you will be instrumental in driving the success of our Business Development team, which includes 8 Business Development Representatives, closely aligning their efforts with the strategic direction set by the Sales Leadership team and collaborating with Sales Directors to assess performance and market strategy alignment.

This role will be an in-office role based in Concord, MA.

What you will do:

Strategic Alignment:

  • Collaborate closely with the Sales Leadership team to understand and execute the strategic direction set for the organization.

  • Implement and execute BDR strategies that align with broader sales and market objectives.

  • Regularly communicate with Directors, Sales to ensure cohesion between BDR efforts and overall sales strategy.

Performance Assessment and Alignment:

  • Partner closely with Directors, Sales to assess BDR team performance against key performance indicators (KPIs) and sales targets.

  • Provide insights and recommendations to enhance BDR strategies in alignment with market dynamics and sales goals.

  • Adjust BDR tactics as necessary to support the evolving needs of the business.

Active Collaboration with Sales Directors:

  • Foster strong communication channels with Sales Directors to ensure a seamless flow of information between the BDR team and the broader sales organization.

  • Participate in regular strategy meetings to provide updates on BDR performance and gain insights into market dynamics.

  • Leverage feedback from Sales Directors to refine BDR training and development programs.

Training and Development:

  • Collaborate with Sales Operations and Sales Directors to design and execute training programs that support strategic goals.

  • Ensure BDR team members are equipped with the necessary skills and knowledge to execute on strategic objectives.

  • Continuously assess training effectiveness and make adjustments as needed.

Metrics, Analysis, and Reporting:

  • Develop and utilize metrics to measure BDR team performance and assess the effectiveness of strategies.

  • Provide regular reports to Sales Leadership on BDR metrics, highlighting successes and areas for improvement.

  • Utilize data-driven insights to refine BDR strategies and contribute to overall sales optimization.

Diversity, Equity, and Inclusion:

  • Foster an inclusive and supportive working environment that values diversity and equity.

  • Implement initiatives to promote diversity, equity, and inclusion within the BDR team.

What we are looking for:

  • 2-5 years of proven success in managing a Business Development team

  • Strong analytical skills with the ability to use data to assess performance and drive strategic decision-making.

  • Familiarity with CRM tools, particularly Salesforce, and other sales technologies.

  • Excellent communication and collaboration skills

  • Track record of successfully implementing strategic initiatives to drive sales success.

  • Commitment to fostering a workplace that values continuous learning and development.

  • Demonstrated empathy and a sense of humor, fostering a positive and inclusive workplace culture.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

  • Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

  • Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

  • 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees and also provides a company match, helping employees save for their future and plan for retirement.

  • Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

  • Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

  • Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

Here at Tripleseat, we make sure that everyone has a seat at the table. That’s why we’re proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are committed to fostering a company-wide culture centered around inclusion, diversity, and equity. Tripleseat empowers all team members to realize the full potential of themselves and others. Everyone Valued – Everyone Included.