Sunrun Installation Coordinator in Chicopee, Massachusetts
WHO ARE WE:
If change means solving one of the biggest challenges of our time by reinventing the way people power their homes, then we say bring it on. It doesn’t hurt that we’re reducing carbon emissions, adding new jobs to the economy, and having fun while doing it.
In 2007, Sunrun co-Founders Ed Fenster and Lynn Jurich set out to make home solar mainstream. Upfront cost was a huge barrier to home solar adoption, so they invented the model now known as "solar service." Sunrun allows homeowners to pay for solar power, not the panels. This means Sunrun owns, maintains, and monitors the system while homeowners pay for the electricity it produces.
Each business day, we install $2 million worth of solar and facilitate one solar installation every 10 minutes. Our network of more than 30 leading solar installers employs more than 3,000 people.
The Installation Coordinator is responsible for the customer communication and project organization from handoff from the support team to completion of installation. This position will assist with a variety of operational tasks within the Branch to ensure smooth operations.
Manages install projects from scheduling through building permit signoff
Manages construction schedule to fill it for maximum utilization
Effectively communicates to Branch staff and stakeholders through Sunrun’s scheduling tools
Ensure project management tools such as Workflow Management stay accurate and up to date
Coordinate and schedule other trades, and utility as needed, in conjunction with the solar installation
Maintain a basic understanding of utility, permitting & other external lead times
Provides exceptional customer service through setting proper expectations and reinforcement at every touch point of the installation project
Provides quick response to the customers, seek project documentation as necessary to complete projects
Log each milestone update and note in workflow management system
Coordinate customer payments with members of your team
Discuss customer feedback, ensure open issues addressed on every project (with Branch Manager) and solicit NPS feedback for both installation (ESO) and New Customer (PTO) surveys. Strive for “10” ratings
Branch Operations Support
May be responsible for document support on installation projects (HOA, customer detail, third-party financing agreements and more)
May provide support on Permit coordination through package preparation and project folder maintenance
May assist in coordinating and maintaining meeting notes and cross-functional marketing when assigned
High school diploma or equivalent; Bachelor’s degree preferred
3-5 years of previous project administration or field construction experience
Demonstrated customer service skills
Strong verbal and written skills
Excellent organizational and time management skills
Detail-oriented and enjoys working in a fast-paced environment
Strong computer skills including proficiency in MS Word, Excel, Outlook, and internet use, Oracle experience a plus
Strong work ethic
Ability to prioritize and complete a variety of simultaneous tasks with a high level of organization
Ability to perform normal office duties
Ability to operate office equipment including computers and determine accuracy of work
Ability to interact and participate in meetings
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.
We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.