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Westfield Bank Customer Service Representative in Chicopee, Massachusetts

Position: Customer Service Representative Department: Memorial Dr. Branch Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports to: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised: None POSITION SUMMARY Provides prompt and professional service to new and existing customers. ESSENTIAL FUNCTIONS Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationship. Adheres to established Westfield Bank customer service standards. Provides information regarding bank products to all potential customers both retail and commercial. Meet assigned sales goals through the sale of bank products and services to meet customers banking needs. Opens new accounts and performs account and person maintenance as needed. Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and Loan Operations until loan closes. Resolves customer problems. Answer inquiries, accept applications and close consumer loans. Assist customers with Safe Deposit. Become Notary Public if required. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested. POSITION QUALIFICATIONS Competencies Customer Relations Initiative Job Knowledge Quality Results Focus Education/Experience/Skills High School Diploma or GED required. Prior sales and customer service experience preferred.

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