Massachusetts Green Jobs

CHICOPEE SEE WEBSITE FOR FULL JOB DESCRIPTION ESSENTIAL FUNCTIONS Monitoring, Compliance, and Documentation Coordinate and conduct site monitoring visits in person at program sites throughout Western Massachusetts, ensuring that each program is monitored once every two years Enforce and implement Food Bank, Feeding America, USDA and MEFAP policies and procedures Coordinate integration, use, and evaluation of site monitoring visit information Maintain site monitoring reports to ensure Feeding America compliance Maintain agency database and agency program files Communications, Training, and Agency Support Assist with annual membership renewal process Work with individual member agencies to identify opportunities to improve operational efficiency and client/participant experience Update agency materials as needed Collaborate with Agency Resource Coordinator to identify member agency support needs with the goal of expanded member agency food distribution capacity, and improved regional food access Collaborate with Food Operations staff and utilize Primarius database to facilitate service, support and respond to member agency order requests, delivery needs, and schedule requests Provide customer service to programs to include in-person, phone, fax, email, and Zoom communication Conduct online ordering and other trainings with agencies Understand and be able to communicate to member agencies (during trainings, network meetings, and monitoring visits) the role The Food Bank and agency partners play in alleviating regional food insecurity Provide food safety information and referrals for technical assistance during site visits Provide back-up support to ordering system, including customer service follow-up for orders and problem resolution Work with Food Distribution Supervisor to ensure compliance with Food Bank delivery requirements and expand member agency access to delivery service Make referrals to other Food Bank departments, including SNAP, Nutrition, Food Operations, etc., as necessary OTHER RESPONSIBILITIES Assist with development, coordination, and distribution of weekly agency newsletter Represent The Food Bank at identified network or region-wide food access/community coalitions and meetings Collaborate with Agency Relations team, Director of Programs, and other appropriate Food Bank staff to accomplish organizational goals Follow all division and Food Bank policies and procedures Perform other similar duties as required (by responsibility or necessity) or as requested by Manager WORKING CONDITIONS 1+ days/week in the office Up to 2-3 days per week travel to member agencies all over Western MA (mileage reimbursed) Opportunity to work from home on a scheduled basis JOB QUALIFICATIONS/ REQUIREMENTS Education & Training ? Associates Degree or equivalent, experience can count toward a degree; ServSafe manager certification (or obtain within 6 months of hire at Food Bank?s expense) Experience 2 years of experience providing customer service, administrative, compliance monitoring, or auditing support Other skills and requirements Conversationally bilingual in English and Spanish Demonstrated written and verbal communication skills and ability to communicate effectively in person, on the phone, and by email Strong diplomatic and interpersonal skills; demonstrated customer service experience Demonstrated ability to develop effective relationships Demonstrated attention to detail Ability to interpret and enforce rules and regulations Data entry skills and ability to learn new software Proficient in Microsoft Office or Google suite Strong organizational, time management, and prioritization skills Ability to work well within a team and to be flexible in a changing