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The Container Store Order Specialist in Chestnut Hill, Massachusetts

The Order Specialist is responsible for performing daily customer order management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This position partners with the General Manager and Store Managers to ensure the stockroom is neat, safe and organized. Schedules for this full-time role include daytime, evenings, weekends and early mornings totaling 38-40 hours a week.

What We Stand For 

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster an employee-first culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

  • Pulls and prepares customer orders for pickup

  • Ensures that the quantity of customer orders are evaluated each day for successful execution to meet the demand for Curbside Pick Up and Local Delivery requests

  • Executes all daily tasks so that all orders are completed on time

  • Communicates and follows up with customers on issues regarding their orders, all the way through resolution

  • Manages the stockroom ensuring it is organized and well-maintained to support visual and selling efforts of the store

  • Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail

  • Maintains and down stocks the Elfa product area in the Stock room

  • Performs daily locations audits on customers’ orders

  • Executes changes to staging locations and Elfa Pull Sequence

  • Reviews and takes timely action on the Product Not Arriving as Expected Report

  • Identifies and helps to develop a strong, efficient order processing team that contributes to a positive customer experience with Curbside Pickup and Local Delivery

  • Understands our sales goals and holds them self and the staff accountable for achieving those goals

  • Leads the salesfloor and performs other tasks or duties in partnership with the Managers

  • Actively engages with customers to solve their organizational challenges

The Benefits of Working Here

Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure.  Some of our benefits include:

  • Competitive Pay - starting at $18

  • Medical/Dental/Vision Plans

  • Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera and Laren

  • Paid Time Off plus Holidays

  • 401(k) plan & Company Match

  • Employee First Fund: providing grants to employees experiencing unforeseen emergencies

What You Bring To Us

  • College degree preferred

  • 2-5 years inventory experience preferred

  • Strong computer skills

  • Enjoys engaging with people and connecting with customers

  • Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure

  • Proven communication and coaching skills

  • Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information

  • Understands retail is an ever-changing industry and requires flexibility in scheduling

  • Must be at least 18 years of age

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices

External Company Name: The Container Store Inc.

External Company URL: www.containerstore.com

Street: 55 Boylston

Post End Date: 1/12/2022

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