Enterprise Mobility Bilingual - Spanish - Customer Service Representative - Chelsea MA in Chelsea, Massachusetts
Enterprise Mobility, Chelsea's office is accepting applications for a Full-Time Customer Service Representative.
This is a great opportunity to work with a fantastic team and get experience with a well know and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will also gain knowledge through local training and hands-on experience to provide administrative support and customer assistance. Qualified candidates must demonstrate honesty and integrity and remain committed to excellent performance while being driven and self motivated and supports diversity and contributes to an inclusive work environment.
This postion will be located at 324 Marginal St, Chelsea MA.
This position pays $18/hr with opporunity to earn bonuses. In addition to this strong wage, we offer a comprehensive benefits package which includes medical, dental, and vision insurance options, paid vacation time, paid holidays, profit sharing, and 401(k) with company match.
- Monday, Tuesday, Thursday and Friday 7am-5pm with an hour break, Saturday 8am - 12pm
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
We are seeking candidates who are bilingual (English and Spanish)
High school diploma or GED equivalent required
Must have at least 6 months of prior customer service retail or administrative support experience
Must have a valid drivers license
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.
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