Job Information
Zoll Medical Corporation Associate Service Programs Coordinator in Chelmsford, Massachusetts
Resuscitation
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
Job Summary
Responsible for managing the logistics of the Preventive Maintenance Programs from beginning to end, by initiating the processes and following through to completion.
Essential Functions
Manage Preventive Maintenance process, for Preventive Maintenance sold at Time of Sale, Extended Warranty and PM Only Programs
Generate and maintain preventive maintenance schedules in ERP system
Create cases in Sales Force (CRM) for tracking throughout the PM process
Work closely with the Customer Quality Assurance Global Manager on coordination of work assignments, PM scheduling availability and cost effectiveness for field visits.
Create service parts order to ensure parts shipped prior to service visit
Manual creation of service requests for preventive maintenance and shipment of service loaners
Investigate and work with appropriate departments to resolve issues that impact Preventive Maintenance Process and customer satisfaction
Provide customer with copy of their service records upon completion of the field visit
Maintain and update customer data in ERP and CRM with pertinent information if required
Provide support to backup other team members
Research serial number inquiries as needed
Ensure service records are attached to affiliated Service Contracts in ERP system for audit purposes
Administrative support or other duties as required
Required/Preferred Education and Experience
High School Diploma required
1-2 years of customer service and logistics experience
Knowledge, Skills and Abilities
Motivated self-starter with the ability to exercise own judgement
Ability to work independently, with little or no supervision
Capable of prioritizing activities and performing multiple tasks
Energetic, creative, goal-oriented team player
Heightened sense of personal responsibility including punctuality, attendance and commitment
Experience in Logistics area
Attention to detail
Previous Customers interface skills
Excellent communication skills, both oral and written
Organization and internal customer interface skills
ERP systems experience, preferably Oracle
CRM experience, preferably Salesforce
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Occasionally
Hearing - Occasionally
Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.