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Incom, Inc. Sr. Quality Engineer in Charlton, Massachusetts

Incom Inc., a high-tech fused fiber optics manufacturer in Charlton is the world's largest supplier of rigid fused fiber optics. Our customers are researchers and instrument makers at the forefront of technology. We are 45-years young and very proud of the critical/innovative contributions we have made to the Life Sciences, Medical, Scientific and Defense industries. We have a company that allows people to feel excited about the type of work they're doing, the people they're working with and the feeling that their work has significant impact along with great personal/professional growth opportunities. SUMMARY: Incom is seeking a full-time SR. QUALITY ENGINEER to bring a new level of expertise and passion in leading Quality Improvement Engineering for Incom including the ownership of the Lean Six Sigma Program; to manage Incom?s Quality Management System including the support of the ISO 9001 QMS Program; and work closely with Sales to provide customer support for all things quality. DUTIES: Apply sound engineering principles and proven statistical methods to ensure high quality and profitable parts are produced to meet customer and company expectations for specifications, costs, yields and delivery Provide a vision of an effective Lean/Six Sigma Manufacturing Program and a plan to enhance the current program to meet that vision Initiate and lead companywide Lean/Six Sigma activities pertaining to the manufacturing of high quality glass and polymer products in a safe, efficient, and profitable manner, in accordance with Incom?s business goals Manage the creation the Lean event, the team, documentation, schedule, and resources Administer the corrective action system; perform root-cause analyses; install corrective actions; and perform audits Determine quality improvement parameters by identifying statistical methods relevant to manufacturing processes Quality Management System: develop/implement/manage quality control systems designed to ensure continuous production of quality products consistent with established standards, customer specifications and production goals; maintain/communicate/enhance quality plans, policies and procedures to enable company to meet and exceed compliance requirements for ISO 9001 quality management system; define/train broad base quality procedures to ensure effective use of procedures throughout the organization; define/document/train/monitor all product inspection processes; supervise inspection process technical support staff members; perform preventive maintenance and enhancement of inspection equipment Customer Support: work as customer liaison to resolve specification interpretation issues throughout quote/design/manufacturing processes; work as internal customer representative during root cause/corrective action process; oversee all aspects of contract review process; evaluate nonconforming material (NCMR) consulting with Sales as needed, and disposition parts; communicate with customers REQUIREMENTS: Bachelor Degree in Manufacturing or Mechanical Engineering or related Engineering field Min. 10 yrs. related manufacturing experience and at least 5 yrs. with responsibility for quality improvement programs Lean/Six Sigma background; Six Sigma Green/Black Belt Certification preferred; quality/engineering experience managing a certified Quality Management System in a manufacturing environment; proven track record of driving continuous quality improvement Exceptional mechanical aptitude (intuitive understanding of mechanical processes) and mechanical & math knowledge Demonstrated ability to set up/run process experiments; able to interpret results and apply to improving products and manufacturing processes; able to manage multiple projects in fast-paced environment, meeting deadlines on time and under pressure Demonstrated history of thriving in dynamic, results driven work environment; team player; excellent communication/people skills