Randstad Employee Relations Rep in Charlestown, Massachusetts
Employee Relations Rep
salary:$15.75 per hour
date posted:Friday, July 13, 2018
industry:Transportation and Warehousing
Employee Relations Rep
At Lyft, community is what we are and it's what we do. It's what makes us different! To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
Lyft is looking for motivated and organized Community Associates to join our growing team. In this role, you will contribute to our local Express Drive operations, including driver onboarding and providing customer support. You will be the "face of Lyft" to new and existing drivers who are looking to participate in Lyft's vehicle access programs - short-term rentals that become discounted to the driver if they complete a certain number of rides.
If you have a great sense of humor, enjoy working with people, want to work in a fast-paced and collaborative workplace, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in New England (and across the U.S.) sounds exciting, we would love to meet you!
Guide drivers through the onboarding process whether in person, at an event, phone, email, and carrier pigeon
Support applicants and drivers with your knowledge of both the New England area and the Lyft platform
Perform pre- and post- applicant outreach to get drivers approved and on the road
Work with current drivers to solve any issues that they may have
Uphold the Lyft standard of service while working with all drivers
Flexible schedule: this is a full-time role that may require some nights and weekends
High energy with an outgoing, social personality-you love talking to people!
Team first attitude with self-driven initiative
Empathetic, patient and service-oriented
Impeccable customer service skills
Excellent, clear verbal and written communication skills
Strong attention to detail
Problem solving abilities
bility to multi-task and switch into different modes during the workday/week
Proficient with Google Suite
Bachelor's degree preferred but not required
Retail, customer service, or vehicle rental experience
Familiarity with the New England area
Bilinguals are preferred but not required
Shift: Must be flexible to work shifts between 8am-8pm Mon-Fri and 9am-5pm on weekends
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.