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Otis Elevator Company Manager, Maintenance Field Operations in Canton, Massachusetts

Date Posted:



United States of America


OT272: NKB - Canton, MA 95 Shawmut Rd, Canton, MA, 02021 USA

Otis Elevator Company is searching for a highly motivated Maintenance/Service Supervisor to oversee the servicing and repair of equipment as well as employee selection, training and safety for all assigned projects.

Essential Responsibilities

  • Lead the performance of field operations for all service/maintenance projects

  • Maintain project schedules and ensure deadlines are met

  • Develop action plans to address deficiencies regarding safety, callback rates, and technical support

  • Generate field leads and assist service sales representatives in selling upgrades and repairs

  • Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery

  • Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets

  • Conduct field education training ensuring that we create and maintain a safe working environment

  • Perform field safety audits, jobsite inspections, and develop site safety/logistics plans

  • Coordinate all material deliveries and issuing purchase orders

  • Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies

  • Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job

Education / Certifications

  • High school diploma or equivalent required; bachelor’s degree preferred

Basic Qualifications

  • Ability to work in a highly team-oriented and dynamic environment

  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

  • Need to be self-motivated and able to manage many simultaneous projects and responsibilities

  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

  • Strong leadership skills and goal-orientated with strong time management and organizational skills

Preferred Qualifications

  • Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred

  • Knowledge of elevators, elevator service contracting, and elevator service estimating desired

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen3® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.