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Robert Reiser & Co. Inc. Electrical Support Service Engineer in Canton, Massachusetts

Electrical Service Support Engineer

About Reiser

With more than 60 years of success in the food equipment industry, REISER is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician to install new equipment and provide routine maintenance/service to our customers. If you have strong electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is smart, energetic, hard-working and likes to have FUN!

Our Vision

Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.

  • Every customer contact will result in an improved relationship with that customer.

  • We will continuously strive to strengthen our supplier partnerships.

  • We will encourage our fellow employees to reach their potential.

  • Therefore, we will earn a fair profit and ensure our future.

Essential Functions of this role:

  • Assisting in the construction & troubleshooting of machines along with the design & assembly of test, training, and demonstration fixtures

  • Transferring programs into programmable devices using specialized software and connections.

  • QA of vendor repaired, and customer returned electrical parts and assemblies.

  • Troubleshooting of defective circuit boards, assemblies, and systems with possible repair of same.

  • Assist in developing procedures & systems related to the service department.

  • Simple soldering assignments.

  • Using analytical skills and tools around you, support others with their issues on the equipment we sell and service.

  • Monday-Friday on varying hours (8:30am – 5:00pm, 6:00am to 2:30pm and 10:30am to 7:00pm) based on need.

Minimum Requirements:

  • Associates Degree or Higher in Electrical Engineering

  • Three to five years of work experience in a technical environment including experience with installing, training, and repairing advanced electrical, pneumatic, embedded controllers, PC, software controlled industrial machinery and systems.

  • Familiarity with common hand tools including some electrical tools like multi-meters, etc is required.

  • Strong working knowledge of Microsoft Office, Computers, and Networking technologies is also required.

  • Experience with Siemens is a plus

  • Must possess the ability to multitask and to organize duties in an efficient manner while being flexible and capable of dealing with sudden priority changes with exceptional attention to detail.

  • Excellent written and verbal communication skills.

  • Ability to work independently as well as team working.

  • Willingness to travel (up to 10% of the time). This is both domestic and international and will be more during the training period.

  • Requires standing, sitting, bending, twisting, squatting, stooping, climbing, and reaching overhead. This position requires constant lifting of 10-25lbs, with occasional lifting to 55lbs.

  • Motivated and a self-starter while possessing excellent documentation and English communication skills.

  • Bi-Lingual skills in Spanish and or German are a plus