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The Alpha Group CUSTOMER SERVICE/ADMIN ASSISTANT in CANTON, Massachusetts

CUSTOMER SERVICE/ADMIN ASSISTANT

CANTON,

MA 02021

Posted: 02/23/2021 2021-02-23 2021-03-30 Industry: CUSTOMER SERVICE Job Number: 21422 Pay Rate: $53,000.00

Job Description

Are you highly motivated, organized, and someone who loves taking on new challenges? If yes, then we have a very unique opportunity for you!

We are looking for a super-star to join an energetic and enthusiastic team of highly motivated staff on the South Shore. The ideal candidate for this position is a self-starter with superior organizational skills and a passion for providing outstanding customer service.

Unlike most job postings we have listed the requirements first because we know that we can train the right individual on the duties and responsibilities. What we cannot train is POSITIVE ATTITUDE, ENERGY, ENTHUSIASM, AND A DESIRE TO CONSISTENTLY PROVIDE WORLD CLASS CUSTOMER SERVICE AND SUPPORT! If you are that energetic and positive person than please review the job duties and if interested send in your resume and be prepared to let us hear your energy through an interview!

This position offers the stability we are all seeking, the excellent benefits everyone wants, and the endless opportunity to use your skills and abilities.

THE REQUIREMENTS WE ARE LOOKING FOR IN A CANDIDATE:

Persuasiveness Adaptability Positive attitude and outlook Self-directed initiative Resilience Ability to handle stress High energy level Self-Motivated Tenacious Team Player Reliable, punctual and committed

DUTIES AND RESPONSIBILITIES IN THIS ROLE:

Answering telephone calls, handle the customer question or route to appropriate personnel Provide top notch customer service by offering answers to questions, concerns, issues, etc. Taking payments via phone or in person, cash, credit card, etc. Sending out new customer packets to new customers and entering new customer information into the database Email and mail invoices and send cards for recommended work Creating work orders Perform end of day routines, post finance charges, update aging, and other billing related tasks Maintain and post the weekly service schedules Collections calls on outstanding invoices and mailing out past due letters to customers Scheduling incoming service work, or make outgoing calls to customers to schedule required or suggested work. Service Billing: billing of parts and labor to customers for work completed. Inventory: monitoring inventory & prices, and updating as needed, entering Purchase Orders and tracking delivery of product Provide research for new products, services, or locate information, as needed General office duties, and additional duties as they arise.

BENEFITS:

-2 weeks vacation

-70% HEALTH COVERED BY EMPLOYER

-100% DENTAL COVERED BY EMPLOYER

-SICK DAYS: 6 PER YEAR

-6 PAID HOLIDAYS

-401K AFTER 1 YR WITH A 5% COMPANY MATCH

Job Requirements

It is the policy of The Alpha Group, Inc. To recruit, hire, train, compensate, promote, and provide other conditions of employment without regard to a person s race, color, religion, national origin, sex, age, disability, veteran status or other characteristic protected by law.

Meet Your Recruiter

Jessica Kegler Sales Manager

Jessica Kegler is the Sales Manager of The Alpha Group, the largest independently owned staffing firm in New England. Jessica specializes in the placement of administrative, technical, and distribution professionals. Along with her staff industry specialists, Jessica enjoys the challenge of finding just the right person for the job. With over 15 years of experience at The Alpha Group, Jessica often draws upon her secret weapon: an unparalleled network of contacts and resources that can make matches happen like magic. Jessica has become a successful recruiter by remembering that making the right fit for her clients is more than just matching skill. It is matching the right personalities and the right culture along with the right skills.

To Contact Jessica you may email her directly at jessica@thealphagroup.com, call her office at 508-285-8500 or call her cell phone at 608-234-2960.

  • Jessica@thealphagroup.com
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