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State of Massachusetts Chief Operating Officer -Pappas Rehabilitation Hospital for Children in Canton, Massachusetts

The Massachusetts Department of Public Health (DPH) and the Pappas Rehabilitation Hospital for Children located in Canton MA, are seeking a dynamic administrator for the role of Chief Operating Officer (COO). This experienced visionary leader will be responsible for assisting with day-to-day operations of a fully Joint Commission accredited, 93 licensed bed facility that provides physically challenged children and young adults from the ages of 7-22 with a supportive and challenging adaptive learning program, which combines the disciplines of medicine, education, recreation, and rehabilitation. The hospital’s patient population comes from across the Commonwealth.

Under the direction of the CEO, our applicant will take the lead role in maximizing customer satisfaction, by directing, coordinating, implementing and evaluating of all hospital services, programs, policies and procedures. Spearhead and implement strategies that promote the hospital’s core values and culture to maintain maximum performance and service and increase overall achievements.

The COO will partner with staff from across the hospital including Medical, Nursing, Ancillary Services, Quality and Performance Improvement, Behavioral and Case Management Services, Facilities, Infection Control, Laboratory and Contracted Services, Staff Development, Recreation, Athletics, and Community Programs, and Health Information/Medical Records. In addition, the COO will coordinate efforts with other senior leaders from the hospital as well as agencies involved in the delivery of Human Resources/Labor Relations, Information Technology and Capital Improvements.

/_Duties and Responsibilities (these duties are a general summary and not all inclusive):_/

  • Determines priorities and goals for assigned departments/divisional programs.

  • Defines and communicates quality assurance policies, procedures and protocols to satisfy federal and state regulations and accreditation standards.

  • Reviews and revises Hospital policies and procedures to conform to the changing health care needs of patients served as well as licensing and regulatory entities.

  • Monitors expenditures by reviewing use of staff and all overtime incurred by any employee with the intent of remaining within budget constraints and acts as internal auditor.

  • Operational modifications needed to maintain compliance with The Joint Commission (TJC) and CMS standards.

  • Reviews and approves bidding specifications for major purchases such as medical equipment.

  • Reviews all proposals for research and clinical studies at PRHC to ensure consistence with TJC Patient Rights and Organizational Ethics standards.

  • Interfaces with the hospital’s information Management Systems to ensure the availability of current operational and fiscal data to enable efficient and cost effective operations of the hospital.

  • Monitor and coordinate capital facilities projects communicating with the CEO and senior management about progress, schedules, and possible impact to hospital operations. Act as hospital liaison to DCAMM regarding deferred maintenance and other funding opportunities.

  • Serves as a member of the Hospital’s hiring committee.

  • Assumes Leadership role in State wide and or Department wide initiatives such as Computerized Physician Order Entry.

  • Serve on hospital wide committees in support of specific deliverables identified by the DPH Commissioner’s Office.

/_Preferred Qualifications_//:/

  • Thorough knowledge of the principles of public administration and organization development commensurate with a Master’s degree in Health Care Services Administration or Public Health Administration desired.

  • Minimum five (5) years of experience in appropriate areas of hospital operations, at least three (3) years of which should be substantial supervisory and management experiences.

  • Substantive knowledge of the guidelines of healthcare quality improvement.

  • Knowledge and understanding of medical care and support services in an inpatient setting.

  • Extensive experiences and knowledge of federal regulations and accreditation standards relative to healthcare facilities.

  • Ability to organize and resolve personnel conflicts as well as delegate authority effectively.

  • Capability to work collaboratively with oversight agencies as well as federal and state certification agencies.

  • Must have a high degree of organizational skills and the capacity to motivate and supervise staff, analyze complex problems and issues, and to design workable solutions.

  • Ability to communicate clearly and diplomatically, both orally and in writing to various levels of management and clinical staff.

  • Excellent communication and writing skills.

  • Excellent working knowledge of hospital and public health issues.

  • Extensive state government experience preferred.

The Pappas Rehabilitation Hospital for Children (PRHC) is a Joint Commission (TJC) accredited; pediatric chronic care hospital serving children and young adults (ages 7 – 22 ) operated by the Massachusetts Department of Public Health (DPH). Located on 160 acres in Canton Massachusetts, this pediatric chronic care hospital provides medical, rehabilitative, educational, recreational, habilitative, transitional, and complementary alternative medical services to children and young adults with multiple disabilities, assisting them to achieve their optimal level of independence in all aspects of life. All PRHC patients have chronic and highly medically complex conditions including primary diagnoses of cerebral palsy, muscular dystrophy, spina bifida, traumatic brain and spinal cord injury, and other metabolic / neuromuscular disorders. Patient secondary diagnosis for specific complications or comorbidities include: epilepsy / convulsive seizure disorders, periventricular leukomalacia, anoxic brain damage, and disorders of mitochondrial metabolism. The hospital provides 24-hour skilled nursing with medical and rehabilitative services provided according to a plan of care and has a current inpatient capacity of 93 beds.

Work schedule: Monday thru Friday and participates in admin on call rotation

Pre-Offer Process

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A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Please contact Dina Robinson at 508-977-3383 with questions.


Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Public Health

Title: Chief Operating Officer -Pappas Rehabilitation Hospital for Children

Location: Massachusetts-Canton-3 Randolph Street

Requisition ID: 200005SH