CVS Health Billing Representative in Canton, Massachusetts
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.comWhat We DoDirectly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.Overview: Answer all incoming phone calls from patients, customers, and responsible parties as part of a customer service queue. Assist and route calls appropriately. Work with residents, patients, facilities, and family members regarding charges, complaints, and collection activities. Make outbound calls as needed. Review patient billing statements for correctness and accuracy as a result of customer inquiry via email, phone, fax, or written correspondence. Maintain accurate and complete records concerning patient billing activity / communication on all accounts. Work and partner with other internal and external departments to resolve issues. Participate in projects and/ or meetings as designated by management. Follow all applicable government regulations including HIPAA. Demonstrates/models the company’s core values and customer service behaviors in interactions with all customers (internal and external). Complies with the pharmacy and departmental policies regarding safety, attendance, and dress code. Overtime, holidays and weekends may be required and/or expected. Other duties as assigned.
-Effective multitasking-Ability to work in a fast paced, rapidly changing environment-Excellent verbal and written communication as well as listening skills.-Intermediate computer and typing experience.
-Healthcare industry experience -Pharmacy billing experience -Long term care experience-customer service experience-0-2 years of relevant experience
-Verifiable High School Diploma or Equivalent
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
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