Job Information
Harvard University Workstation Operator B in Cambridge, Massachusetts
66006BRAuto req ID:66006BRJob Code:288052 Workstation Operator B Department Office Location:USA - MA - Cambridge Business Title:Workstation Operator BSub-Unit:Energy & Facilities Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :000Time Status:Full-time Union:42 - Int Un Oper Engineers Loc 877 Basic Qualifications:
High School graduate or equivalent.
Three (3) to five (5) years of working experience in a multi-trade environment automated building controls, or maintenance oriented operations center dispatch.
Additional Qualifications and Skills:
Additional Qualifications:
Technical or vocational education beyond High School desirable.
Excellent customer service and communications skills, both verbal and written.
Must be able to effectively communicate and interact with peers and customers.
Demonstrated ability to exercise sound judgment in routine and critical situations.
Ability to function effectively during periods of high stress.
Ability to multi-task throughout long periods of time.
Understanding the University key customers and chain of command.
Basic understanding of building and utility mechanical and operations.
Demonstrated ability to follow directions well.
Ability to function well in a team environment.
Demonstrated ability to function within a shift-work environment.
Required to wear a clean, neat uniform and maintain a professional image at all times.
Be respectful of customers, peers and management.
Required to cover open shifts due to peer vacation, sick time, etc. as determined by management.
A current address and telephone number must be provided as a condition of employment.
Technology Skills Required:
Strong computer skills and network-based applications.
Demonstrated ability to operate the aforementioned systems, all of which reside on Operations Center Workstations.
Additional Information:
Emergency Status Designation: Critical Operations Personnel
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Department:Engineering and Utilities Operations CenterShift Differential:$2.05Pre-Employment Screening:Criminal, DMV, Drug Testing, Employment, Identity, License/Cert.Schedule:Sunday: 2:00pm - 10:00pm
Monday: 2:00pm - 10:00pm
Tuesday: OFF
Wednesday: OFF
Thursday: 10:00pm (Wed) - 6:00am (Thu)
Friday: 10:00pm (Thu) - 6:00am (Fri)
Saturday: 6:00am - 2:00pmJob Function:Facilities Position Description:
Operates the Harvard University telephone system answering telephone calls in a professional and courteous manner, and performs various system functions, including, but not limited to call forwarding, call transferring, and call conferencing.
Operates the Maximo Work Order Management System by entering accurate data for all incoming events as they occur, utilizing the features of the system to review open calls, assign responders, query for data and generate reports.
Operates the Campus Fire Alarm Monitoring System, wireless, ISO and dialer accounts, by processing signals, such as fire alarms, supervisory alarms, trouble alarms and carbon monoxide alarms. Placing properties in and out of test mode in conjunction with Fire Safety Services.
Access and utilize the C-Cure security management system as well as the Campus Services Paging Web Site for notifications to both pager and phone carriers previously populated into the system.
Operates the two-way radio communications system utilizing the Avtec base station.
Operates various Energy and Building Management Systems, including but not limited to, Siemens Desigo application and Schneider Ecostruxure application. Responds to all system alarms, failures, troubles, etc. in an appropriate fashion.
Utilizes FINS, (Facilities Incident Notification System) to affect emergency and routine response, including referencing general and building protocols, external and internal contacts. Search for vendors, contacts and other pertinent information located in the system.
Performs supporting functions during emergency situations.
Follows and adheres to set Operations Center processes and protocols.
Other related duties as assigned.
School/Unit:Campus Services EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Job Summary:
Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services.
The Operations Center Workstation Operator B is responsible for assisting in the successful operation of the customer service-based University Operations Center, an integrated systems monitoring, dispatch, and operations control center. The Operations Center is staffed 24 hours per day and initiates response through knowledge and monitoring of critical building systems providing prompt dispatch of responders, notification to key contacts, and communication of response activities to the Harvard community. It is a UL listed proprietary station for receipt and dispatch of fire alarms covering approximately 400 buildings on campus and handles over 130,000 facilities related phone calls per year.
The Operations Center Workstation Operator B is responsible for operating all network and communication systems including but not limited to, energy and building management systems, fire alarm system, security management system, and work order management system under the guidance and direction of the shift supervisor.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off
Health and Welfare
Work/Life and Wellness
Retirement
Tuition Assistance Program
Tuition Reimbursement
Professional Development
Commuting and Transportation
Harvard Facilities Access, Discounts and Perks
Work Format:On-Site Work Format Details:This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.Hourly Rate and/or Rate Range:$39.76