MATRIX Technical Supervisor in Cambridge, Massachusetts
Location: Cambridge, 02142
Job Type: Contract
Posted about 1 month ago
Function: IT Project / Program Management
Job Ref: 219171
Dynamic contract opportunity with a progressive commercial real estate services company.
Position:Technical SupervisorLocation:Cambridge, Massachusetts 02142Hourly Rate:$42.06/hr.Term:12 Months Contract Day-to-Day Responsibilities:
Leads a group of technicians and ensures effective scheduling, dispatching and execution of all hard services maintenance.
The role is responsible for effective and efficient service delivery, maximized technician productivity and minimized customer business interruptions.
Essential Duties and Responsibilities
Provides supervision and leadership of a field service team that ensures the efficient and safe maintenance of client location(s).
Develops a detailed weekly workforce schedule by technician crew ensuring all skills, requirements and resource availability is met.
Schedule includes all planned maintenance work orders, corrective work orders, and dispatch for reactive work orders.
Train and develop maintenance staff.
Manages all technical training requirements including competency assessments, critical services training and scenario training exercises.
Communicates with client and facility occupants to ensure customer satisfaction and enhance opportunities to expand contract scope.
Manages and issues safety permits to on-site sub-contractors performing hard services.
Available on-call 24/7 to provide telephone assistance or emergency response to the facility.
Ensures compliance to all city, state, and federal license and certification requirements.
Maintain and submit all records and documents to proper authorities for audit purposes.
Reviews all work and assures performance in accordance with established safety procedures.
Participates in scheduling meetings with operational partners/customer to finalize priority of work orders, optimum downtime windows, and necessary lead times.
Maintains accurate metrics on the performance of maintenance tasks and provide timely reports to the Site Manager.
Complies with all company policies and procedures and adheres to company standards.
Provides formal supervision to individual employees within single functional or operational area.
Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies.
Leads by example and models behaviors that are consistent with the company's values.
Performs other duties as required.
Is it a good fit? (Requirements):
Technical education with 5 plus years of related experience.
Demonstrated leadership and management experience.
Knowledge and experience with EHS and regulatory requirements.
Knowledge and understanding of CMMS systems (demonstrated knowledge of MS Office and Maximo CMMS highly desirable).
Excellent communication skills necessary.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.
Strong written and verbal communications skills.
Requires basic knowledge of financial terms and principles.
Ability to calculate simple figures such as percentages.
Requires knowledge of financial terms and principles.
Ability to conduct financial/business analysis including the preparation of reports.
Demonstrated organizational and planning skills.
Demonstrated ability to read standard blueprints, machine and process drawings.
Ability to manage multiple priorities or projects simultaneously and keep them progressing to completion.
Able to manage and train entry-level personnel.
High level craft knowledge and skill to accurately assign and complete a job.
Knowledge and understanding of the maintenance processes and proper use of the work order system, planning, scheduling and storeroom processes.
An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.
At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.
MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals. Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com . To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.
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