Philips Solutions Orchestration Manager (Cambridge, MA or Nashville, TN) in Cambridge, Massachusetts
Join the Market Process Innovation and Enablement team and focus on onboarding new solutions into the Commercial Operations landscape while we transform Philips' capabilities as a Solutions business.
Lead Solution Operations activities for Enterprise Monitoring as a Service (EMaaS). Also, work with the process subject matter experts (SMEs) and functional teams to drive process improvements to enable further scaling of the solution.
Support Solution Operation activities and process improvement efforts for newly deployed solutions; define and document process steps and control points, articulating how commercial operations activities are performed and by whom, while having oversight of proper handoff between quoting, booking, and delivery.
Facilitate the booking activities for multiple hardware and software components ensuring proper alignment between distinct orders, as well as managing activation of subscription licenses through phased implementation schedules and aligning with corresponding HW installation.
Manage complex, monthly billing plans, ensuring accuracy in invoicing and accounts receivable, in addition to, monitoring installed products and accurate installation base records including future upgrades and contract expansions.
Collaborate with Global Business Services (GBS) regarding execution of transactions; support cross-functional Solutions team with operational readiness and capability gap assessments and manage escalation of commercial issues (e.g. pricing, billing)
Perform other duties and projects as assigned
You're the right fit if:
You have 5+ years of experience in an analytic position where you used critical thinking and problem-solving skills to identify and mitigate risks; you have the ability to display flexibility and adaptability to a changing environment and are able to manage and prioritize multiple projects, working with cross-functional teams in a fast-paced environment.
Your skills include ability to ability to display organizational, analytical, and interpersonal skills along with excellent written and verbal communication skills, Working knowledge of quoting platforms, project management tooling, CRM, reporting, analytics, and IT tools.
You have a Bachelor’ degree (required) and/or equivalent business experience.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You are experienced working within a matrixed organization, paired with continuous improvement mindset with an energetic track record of creative problem-solving and relationship building across all stakeholder levels.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA or Nashville, TN .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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