Cogent Infotech Site Specialist in Cambridge, Massachusetts
Responsible for the customer service and inventory management aspects of managed services for assigned customers.
The primary duty of this position is to support assigned customers by providing accurate inventory stock count, inventory unpacking and storage, and order placement as required to maintain appropriate inventory levels.
Conduct regular inventory counts and update inventory levels of on-site customer stock. Work with customer procurement team to place orders for replacement stock to replenish inventory levels, based upon pre-determined inventory levels and restocking plans.
Unpackage and check incoming inventory to ensure accuracy of order. Re-stock inventory in appropriate storage once received.
Provide Sales Support for regional sales team, including order entry, order expediting, customer service call resolution, return goods authorization, backorder processing, quote generation and other project-related support. Minimum Requirements/Qualifications:
Strong attention to detail and accuracy required.
Strong organizational skills and time management skills required.
Ability to work in a self-directed environment with little direct supervision required.
Must possess effective oral and written communication skills.
Working knowledge of ERP, and mainframe preferred. Must be able to learn computer systems as required.
Effectively perform duties while acting at all times in accordance with Code of Business Conduct and Ethics, and our values of Integrity, Intensity, Innovation and Involvement. High school diploma or equivalent.
2+ years of inventory management and customer service experience preferred.
Non-Negotiable Hiring Criteria:
Ability to communicate with customers, colleagues, and business partners in a professional manner in verbal and written mode.
Must possess computer proficiency in Word and Excel.
Ability to effectively initiate and prioritize workload.
Able to travel to and work on-site at assigned customer locations required.
Strong orientation to accuracy and detail.
Ability to work in customer stockroom environment for extended periods. Lift up to 25 lbs. regularly.
CW Shift: Days
Time Type:Full time