Thermo Fisher Scientific Site Service Enginner in Cambridge, Massachusetts
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management at a key clinical account. The successful candidate will provide complete services on Ion and Liquid Chromatography and Mass Spectrometry systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.
Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems.
Must be client-focused, working in conjunction with other ULS teams and Sales
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem
Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
Work schedule may expand to include weekend coverage
Other duties may be assigned
High school diploma and Bachelor’s degree or equivalent experience
3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience
Effective communication skills and ability to establish good customer rapport are essential
Ability to prioritize service requests and produce clear and concise documentation
Ability to work independently within a customer location
Ability to work a flexible schedule when necessary
Must be available to travel overnight up to 40% within the territory or other areas as required
Essential Functions and Physical Requirements
Ability to safely lift 50 Lbs with assistance on occasion.
Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Maintain a valid driver’s license and safe driving record
Bachelor’s Degree in Chemistry, Sciences or related field
Hands-on experience with Chromatography and Mass Spectrometry systems
The role will be located in Cambridge, MA. Relocation assistance is not approved for this role.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.