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Takeda Pharmaceuticals Service Designer in Cambridge, Massachusetts

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Takeda is on a journey to becoming a design-driven organization. To deliver on our promise to bring lifesaving and life-enriching medicines to patients around the world, Design will play a critical role. We believe service design is a crucial practice area for our organization and will become a strategic business differentiator. We need designers!

In this role, you will bring clarity and sense-making to some of our most critical business processes.

You will work in close partnership with teams across Takeda to use service design and design thinking techniques to improve the clarity of product roadmaps, help teams ideate novel solutions, and introduce new ways of working.

If you are a part enthusiastic facilitator, part lover of the design process, part design thinker, and, ABOVE ALL, a change-maker, we would love to hear from you.

What you’ll do...

  • Be human-centered : Advocate for the end-user through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.)

  • Create clarity: Visualize complex ideas into understandable concepts that evolve and enhance the product and service experiences

  • Bias towards action: Engage in portfolio prioritization to help set the strategy for the team

  • Radical collaboration: Facilitate design-led workshops to engage and build alignment across different stakeholders, partners, and teams

  • Storytelling: Radiate information and celebrate success and failure

  • Be mindful of the process: Keep a critical eye on “how” we work, as well as “what” we are working on, and make improvements

You’ll also...

  • Facilitate workshops and help with the logistics of design sessions

  • Participate in research efforts to understand customer needs and define opportunities through usability and empathy studies

  • Help teams frame and re-frame problems, define insights, and design new methodologies & practices

  • Audit existing systems and services, identifying opportunities for design interventions

  • Facilitate teams in creating user flows, journey maps, interaction models, and service blueprints, to increase visual clarity


  • At least 3 years of experience in service design, design strategy, human-centered design, experience design

  • Experience working in highly regulated industries is a plus

  • Experience or understanding of Agile environments

  • Experience working with cross-functional teams

During the interview:

  • We may want to get to know you better, so there may be some things we do together, like play with LEGO, but there will be no homework or “design exercises”

  • We love questions, so please have plenty

  • What are your career goals and aspirations? What do YOU need from this job?

What Takeda can offer you:

  • Comprehensive Healthcare: Medical, Dental, and Vision

  • Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan

  • Health & Wellness programs including onsite flu shots and health screenings

  • Generous time off for vacation and the option to purchase additional vacation days

  • Community Outreach Programs and company match of charitable contributions

  • Family Planning Support

  • Flexible Work Paths

  • Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

(This is a hybrid role, not fully remote.)

In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


Cambridge, MA

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Time Type

Full time