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Thermo Fisher Scientific Senior Site Specialist - Inventory and Lab Support in Cambridge, Massachusetts

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

This position is focused on service delivery excellence for Unity Lab Services. A division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally.

This position is located in Cambridge, MA.

How will you make an impact?

As a Senior Site Specialist, you’ll be a part of the important work being done in the lab by supporting and servicing our customers onsite.

What will you do?

  • Stockroom management, dispensing of product, and follow direction / coordination of affiliated stockroom activities.

  • Perform on-site program replenishments and disbursements.

  • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.

  • Dock management duties, including receiving of all incoming packages and routing each to their appropriate destination as well as preparation & shipping packages to various locations both international & domestic.

  • Promote a safe work environment through various safety initiatives within functional area

  • Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings

  • Report internal/external metrics to Team Leader

  • Provide technical expertise and training to ULS staff

  • Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Team Leader/Site Supervisor

  • Independently makes decisions and utilizes available resources to meet customer requirements.

  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.

  • Demonstrates proficiency at capturing, presenting and explaining job or site-specific performance metrics

  • Communicates any customer issues or potential problems to Team Leader/Site Supervisor

  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team

  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times

  • Works effectively with a diverse cross-functional team

  • Embraces Practical Process Improvement (PPI) methodologies

  • Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

  • Positively represent Thermo Fisher Scientific at all times throughout customer locations.

  • Attend required training sessions.

  • Participate in projects and perform other duties as assigned.

How will you get here?

*Requires proof of Covid-19 vaccination


  • High school diploma or Equivalent(GED) required

  • Degree in related field preferred, not required


  • 2-3 years of progressive relevant experience preferred

  • Experience in laboratory setting or services preferred

  • Proven excellence in customer service skills

Knowledge, Skills and Abilities:

  • Displays a high level of confidentiality for both customer and Thermo Fisher Scientific

  • Must maintain Thermo Fisher Scientifics’ Four-I Values

  • Detail oriented, problem solver, promotes team environment

  • Demonstrated verbal, written and presentation skills

  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)

  • Ability to establish and foster positive customer relationships

  • Strong communication skills and proactive approach in all duties

  • Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement

  • Ability to instantly adapt to a flexible and changing schedule

  • Ability to self-manage and operate independently

  • Demonstrate a sense of urgency in completing work assignments.

  • Good time management and organizational skills

  • Must be able to work overtime as required

Working Conditions :

  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments

  • May be required to work independently within customer location

  • Extensive walking/standing may be required for 75-85% of the day

  • May pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)

  • Must possess motor skills appropriate to the task

  • Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.

  • May be able to use material handling equipment such as push carts and pallet jacks

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves

  • Some areas require steel toe shoes, bump hats and/or safety glasses

  • Must be able to work hours required to get the job done

At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.