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The Millennium Group Senior Office Services Associate in Cambridge, Massachusetts

Senior Office Services Associate

  • Cambridge, MA, USA

  • Hourly

  • Full Time

    Eligible for: PTO (Vacation, Sick, and Holiday), Medical, Dental, Vision Insurance, 401k, and more!

    Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

    Key Responsibilities:

  • Trains staff in work procedures and equipment operation.

  • Prepares and maintains records.

  • Ensures proper maintenance of equipment.

  • Ships out Hazardous Material

  • Responds to inquiries.

  • Inspect mail for suspicious or threatening mail

  • Lookup "mystery" mail and apply correct mail routing.

  • Operates postage machine.

  • Prepares items for shipment.

  • Record and control inbound and outbound accountable items.

  • Maintain logs

  • Obtain signatures from recipients.

  • File records as required.

  • Provide problem resolution

  • Ensure all safety procedures are followed at all times by staff and service providers

  • Ensure adherence to company and client policies and procedures

  • Ensure prompt handling of time sensitive items.

  • Assist customers when requested.

  • Keeps manager informed of operational efficiencies and potential problems

  • Reports to Site Supervisor and Site Manager

    Job Requirements :

  • Ability to function as a team player in a fast-paced environment.

  • Ability to deal with problems involving several variables.

  • Possess three (3) plus years of related work experience.

  • Possess basic understanding of computers and related software.

  • Possess working knowledge of postal regulations.

  • Must be able to lift up to 40 pounds

  • Possess basic understanding of document finishing and binding process.

  • Must be able to communicate clearly.

  • Ability to carry out assigned tasks and projects to their completion.

  • Ability to identify and solve routine problems as they occur.

  • Ability to work as a member of a team with other departments.

  • Must be customer focused and display a professional demeanor.

  • Possess High School Diploma, equivalent and relevant work experience.