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Epredia Senior Digital Pathology Field Service Engineer in Cambridge, Massachusetts

Epredia, a global leader in providing solutions for cancer diagnostics, is dedicated to improving lives by enabling our customers to achieve diagnostic excellence. We’re growing quickly and constantly expanding our team. Find a rewarding career with a diverse group of individuals that share a passion to do work that matters and positively impacts patient lives.

Are you an experienced Field Service Engineer looking for that next step? Epredia is rapidly growing and adding to our Services team! In this remotely based role, you will be responsible for customer support activities, with a focus on preventative and corrective maintenance of instrumentation related to Digital Pathology. This position will be based within Boston area and will cover the eastern half of the US, including Puerto Rico. May also need to travel to other areas of the US as needed.

What you will do:

  • Utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments.

  • Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.

  • Manage customer relationships, provide written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.

  • Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.

  • Provide on-site product installation and customer training, on an as-needed basis.

  • Review available technical literature to maintain an awareness of current laboratory practices and procedures.

Skills you will need:

  • Bachelor's Degree in Biomedical, Mechanical or Electrical Engineering with 2+ years of field service experience

  • Familiarity with Digital Pathology/Anatomical Pathology Instrumentation, optical instrumentation, networking instrumentation and Laboratory Information Systems is preferred

  • Must possess basic software skills and computer literacy.

  • Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.

  • Physical requirements include the ability to lift 50lbs.

  • Up to 80% travel may be required to meet customer needs.

  • Must possess a valid driver’s license.

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YOUR APPLICATION:

Epredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.

TO ALL RECRUITMENT AGENCIES:

Epredia does not accept unsolicited third party resumes.

Epredia is an Equal Opportunity Employer including Disability/Protected Veterans (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Our Journey. Epredia is on a journey to create an inclusive environment where we celebrate multiple approaches and points of view. Our goal is to attract, develop and retain the best and brightest from all walks of life and backgrounds. Your candidacy will be reviewed regardless of race, religion, gender, sexual orientation, national origin, disability, age or veteran status.

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

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