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Ascensia Diabetes Care Senior Digital Pathology Field Service Engineer in Cambridge, Massachusetts

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people with diabetes.

Are you an experienced Field Service Engineer looking for that next step? Epredia is rapidly growing and adding to our Services team! In this remotely based role, you will be responsible for customer support activities, with a focus on preventative and corrective maintenance of instrumentation related to Digital Pathology. This position will be based within Boston area and will cover the eastern half of the US, including Puerto Rico. May also need to travel to other areas of the US as needed.

What you will do:

  • Utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments.

  • Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.

  • Manage customer relationships, provide written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.

  • Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.

  • Provide on-site product installation and customer training, on an as-needed basis.

  • Review available technical literature to maintain an awareness of current laboratory practices and procedures.

Skills you will need:

  • Bachelor's Degree in Biomedical, Mechanical or Electrical Engineering with 2+ years of field service experience

  • Familiarity with Digital Pathology/Anatomical Pathology Instrumentation, optical instrumentation, networking instrumentation and Laboratory Information Systems is preferred

  • Must possess basic software skills and computer literacy.

  • Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.

  • Physical requirements include the ability to lift 50lbs.

  • Up to 80% travel may be required to meet customer needs.

  • Must possess a valid driver’s license.



Ascensia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.


Ascensia does not accept unsolicited third party resumes.

Ascensia is an Equal Opportunity Employer including Disability/Protected Veterans ( .

If you are interested in applying for employment with Ascensia and need special assistance or an accommodation to use our website, please contact us at